Leading a team of Passenger Service Agents, working in a fast-paced airport environment. Provides quality customer service, ticketing, check-in processing and luggage claim handling and service assistance to all travelling customers.

Main accountabilities include:

•  Leads a team of Passenger Service Agents
•  Ensure accuracy of all weight and balance requirements
•  Promptly handle all customer service complaints with a focus on positive resolution.
•  Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, airport announcements and checking for proper international documentation.
•  Ensures tasks are performed in accordance with the Company and Airlines specific procedures and policies.
•  Assist customers with special needs and unaccompanied minors.
•  When operating jetways, Passenger Service Agents will be required to work at heights of over 15 feet and be responsible for open/closing aircraft doors.
•  Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
•  Ensure the safe and secure operations in accordance with the highest possible standards of health, safety, security and all government statutory requirements
•  You may be required to drive and operate small specialized commercial vehicles at times and as such you will require a valid driver’s license with a clear driving record.
•  Required to attend the mandatory training imposed by the Company and Airlines as per job role.
•  Must be able to comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, in some cases exceeded 70 pounds.
•  Promote a professional image at all time and comply with company uniform standards
•  Leads by example.
•  Other duties as assigned.

Qualifications and Experience:

•  Must be at least 18 years of age and legally able to work in Canada;
•  Must have high school diploma, GED or equivalent work experience;
•  Must be able to speak, read, and write in English;
•  Must complete and pass initial new hire classroom and on-the-job training
•  Valid G or G2 driver’s license with good driving record.
•  Must be able to hold and maintain all required airport security clearance
•  Reliability, our customer and your fellow employees rely on you
•  Must be available and flexible to work variable shifts including weekends and holidays;
•  Must be comfortable working in an airport environment
•  Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Benefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• airfreight: 1 year (preferred)
• KPI /Queue Management: 1 year (preferred)
• shift scheduling: 1 year (preferred)
• Customer service: 3 years (preferred)

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