THE PROPERTY:

Lake Louise Inn is a full-service hotel with 247 guest rooms and suites surrounded by soaring pines and sweeping mountain views, nestled among the snowy peaks of Banff National Park and is part of a UNESCO World Heritage Site.

Lake Louise Inn is dedicated to ensuring each position in the company is treated equally and with the utmost importance. We value the diversity of our employees and want each of them to experience a welcoming atmosphere that delivers respect, compassion and professionalism. We believe that diversity creates memorable experiences every day for both our staff and guests during their time at Lake Louise Inn.

WHY US?

• Full Time Team Members receive subsidized, furnished, private room with internet, cable and utilities included.
• Live, Work & Play in one of Canada's more iconic settings within Banff National Park.
• Daily shift meals in our newly renovated staff cafeteria (taxable benefit).
• Use of onsite fitness facility, mini golf course, heated pool and whirlpools.
• Subsidized Gym Membership & Fitness classes at local recreation centre.
• Group Benefit Plan (Health, Dental, Vision) offered at 4th month of employment for Full Time Team Members.
• Employee travel program with preferred room rates at Atlific Hotels.
• Discounts on Food & Beverage at 3 onsite restaurants.
• Be part of a culture that believes in developing talent & promoting from within.

DETAILS:

• Located in Lake Louise
• Valid Canadian Work-Permit Required for International Applicants
• Full-time position, average of 40 hours per week
• First 90 days: $20.50 per hour + tips
• After 90 days: $22.50 per hour + tips
• $2/hr summer incentive bonus for every regular time hour worked between July 6th - October 11th (conditions apply)

JOB SUMMARY:

This is a Floor Manager position that requires you to serve tables while leading the day to day operations of the Outlet. You will be expected to portray a positive image of the Lake Louise Inn and demonstrate a high level of professionalism at all times. The position reports directly to the Food and Beverage Manager.

JOB RESPONSIBILITIES:

• Greet guests upon arrival in a timely manner, serve your own tables and ensure smooth service throughout the Outlet
• Ensure that all set-ups are correct and complete
• Explain the menu specials and offer suggestions that complement the guest choice
• Deliver, refill, and clear food and beverages in a timely manner while checking in with guests throughout their stay
• Ensure that opening and closing procedures are adhered to, in line with company policy, taking account of security and the health & safety of people and property
• Ensure proper disposal of garbage and recycling
• Train, and lead Outlet Team in order to maintain the desired level of service and in line with the hotel’s service standards
• Ensure that restaurant is maintained clean, safe and secure
• Ensure the Guest Service Standards, Hotel Policies and Procedures are maintained at all times
• Complete daily and weekly checklists are complete
• Deliver guest’s bill and take payment
• Follow Health and Safety rules and guidelines at all times
• Set schedules and Prepare bi-weekly time and attendance information for Payroll processing
• Conducts performance reviews, progressive discipline, and ongoing feedback & development with Department Members
• Ensure that Department Members are fully aware of internal programs and promotions, selling strategies and are always informed with up-to-date information
• Work in all areas of the restaurant, to ensure that best practice is maintained by the team and that any areas requiring improvement may be identified
• Be accountable for all cash management throughout the restaurant
• Oversee stock levels and ordering supplies
• Resolve guest issues during stay while ensuring guest satisfaction
• Hold regular meetings with Department Team Members
• Other related duties as assigned by the Food & Beverage Manager

REQUIRED QUALIFICAITONS:

• Minimum 3 years in a food and beverage supervisory /management role
• ProServe certification
• Working knowledge of alcoholic and non-alcoholic beverages
• Exceptional training, coaching, and team-building skills
• Standard computer knowledge (Microsoft, Excel, Word, e-mail, POS systems).
• A passion for customer service, and a strong attention to details
• Energetic, flexible, hands-on individual with initiative and integrity
• Ability to work under pressure in a fast-paced work environment
• Excellent communication, interpersonal, administration, and communication skills
• Friendly and pleasant demeanor

Health & Safety Responsibilities:

• Ensure all Health & Safety Policies/Procedures are being followed
• Leading Guest/team Member Evacuation in emergency situations
• Must be able to deal with irate, intoxicated guests
• Trained to handle burglaries/thefts

**PLEASE NOTE, AT THIS TIME WE ARE ONLY ABLE TO CONSIDER CANDIDATES WHO ARE LEGALLY AUTHORIZED TO WORK IN CANADA.

Job Type: Full-time

Salary: $20.50-$22.50 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• On-site gym
• On-site parking
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Supplemental pay types:

• Tips

Application question(s):

• Are you able to reliably commute or willing to relocate to Lake Louise, AB for this postion?

Experience:

• Restaurant management: 2 years (required)

Licence/Certification:

• ProServe (preferred)

Work Location: In person

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