Algo Communication Products Ltd. is a technology company manufacturing and supplying IP audio and video communication products to our global customers. We work with some of the largest technology companies in the world to make industrial communication safe, simple and effective. We are looking for a talented, energetic individual with a dedication to quality and attention to detail to join our growing team in Burnaby, B.C.

Reporting to the Logistics Manager, the Order Management Specialist will be working directly with customers to provide quotes, accept customer orders, fulfill shipments and support the logistics team. With a focus on operational excellence and customer satisfaction, the order management associate will ensure that customer orders are managed with a combination of speed, quality, and accuracy. The order management specialist represents Algo as the face of the company to many customers and must be helpful,

Core Responsibilities

• Liaise with customers on order-related questions including pricing, availability and delivery status.
• Receive, verify and process orders by phone, email, or mail and checking the orders have the correct prices, discounts, and product numbers.
• Input orders to ERP system, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
• Work closely with the logistics manager to prioritize orders based upon customer requirements and supply availability
• Support logistics department with documentation and reporting requirements.

Required Skills and Qualifications

• Exceptional organization and problem-solving skills
• Excellent communication skills, specifically verbal and written communication skills
• A relentless focus on attention to detail
• Strong computer skills - proficiency with MS Office suite and ERP systems (SAP) an asset
• Ability to multi-task and coordinate multiple deadlines
• Excellent time management skills

An ideal candidate should have excellent organizational, administrative, and problem-solving skills. With a friendly can-do attitude the ideal candidate will be an effective communicator that serves as a positive face of the company to our customers. This is a full time position working from our 4500 Beedie Street Burnaby B.C. facility. We offer a competitive salary commensurate with experience and qualifications along with group medical and dental benefits.

To Apply:

All applications will be reviewed however only those candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $45,000.00-$60,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

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