Order Management Agent (Job Req #2023-131) Job at Ross Video
Why Work at Ross Video? We have a great group of people working together to create and deliver cutting edge products that look amazing and are easy to use. We go all out so that our customers can have the best possible experience and achieve quality results. With a product focus, continual learning, results driven processes, and creative thinking, we constantly strive to improve our solutions and to deliver results. If you've ever watched live television, news, sports, or entertainment, you've seen our products in use. All of the major Hollywood award shows, most professional sports teams, and many of the largest broadcasters in the world use Ross Video technology. Get behind the scenes and learn about what it takes to make live events possible. If that resonates, and you’re someone with integrity, commitment, and a strong drive to deliver great products, we’d love to hear from you.
Order Management is an integral part of Ross’ success and a key contributor to Manufacturing Operations. An Order Management Agent’s primary responsibility is to manage the activities required to process and effectively deliver customer orders. You support various geographic sales territories, ensuring that orders are clean and processed in a timely fashion, that product and delivery requirements are communicated properly to Production Planning, and that shipping logistics are efficiently managed and meet Ross’ Compliance Policy. Order Management Agents project confidence while demonstrating organization, acute attention to detail, and creative problem-solving skills.
Who you report to: Manager-Order Management
What we offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!
Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.
What the job is all about: Order Verification:
Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Mandatory Covid-19 Vaccination Policy
At Ross, we put the health and safety of our employees and their families first. It is our responsibility to provide a safe work environment, and as such, we strongly encourage all employees globally to get vaccinated against Covid-19. As a global company, we understand that policies and legislations may vary from country to country. In certain jurisdictions, Ross has implemented a Mandatory Covid-19 Vaccine Policy for all employees and proof of vaccination may be required during the hiring process. If you have any questions or concerns regarding this policy, please reach out to the Talent Acquisition team.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Order Management is an integral part of Ross’ success and a key contributor to Manufacturing Operations. An Order Management Agent’s primary responsibility is to manage the activities required to process and effectively deliver customer orders. You support various geographic sales territories, ensuring that orders are clean and processed in a timely fashion, that product and delivery requirements are communicated properly to Production Planning, and that shipping logistics are efficiently managed and meet Ross’ Compliance Policy. Order Management Agents project confidence while demonstrating organization, acute attention to detail, and creative problem-solving skills.
Who you report to: Manager-Order Management
What we offer
Ross offers competitive salaries and comprehensive health plans, as well as several perks to help you perform at your best.
Some of these perks include flexible hours, generous paid time off, fitness/wellness allowance, employee share ownership program, development support and a ton of fun social activities and events!
Best of all, you will be part of the Ross Video family, and we’ve got a pretty energizing environment here.
What the job is all about: Order Verification:
- Reviews PO and Sales Force opportunity to ensure accuracy of all details whilst ensuring all contact information, shipping details, financial requirements, and product configuration is completed and approved. Confirm end user contact information is accurate and available.
- Ensures payment terms are in place and requests payment if required. Acknowledge orders and set expectations with customers to determine a fulfillment plan. Manage any order changes and work as a liaison between Production Planning and Customer to determine a ship date.
- Prepares customs clearance documentation specific to the region and schedules freight forwarders, while working with shipping to effectively carry out the logistics plan. You will also work with Logistics and Compliance Specialists to ensure that the routing plan is compliant and reduces cost and risk. Provide shipment tracking details to customer and maintain an archive of logistics documents.
- Manages assets and credits within customer account and where required develop and execute a return shipment plan, other duties that may be assigned
- A working knowledge of Salesforce.com.
- Above average knowledge of MS Word, MS Excel, Outlook (E-Mail) programs.
- Knowledge of CUSMA (formerly NAFTA)/Customs/Harmonization Codes/Country of Origin.
- Proficient typing/word processing skills.
- Understanding of Export controls (denied parties, ECCN).
- A post-secondary education in a related field is a definite asset.
- A professional and confident communications manner.
- Solid organization and problem-solving skills
- Ability to schedule duties/projects (multi-task).
- Ability to work unsupervised, attention to detail and an evident work ethic.
- Desire to contribute to a team environment.
- Ability to handle stressful situations.
- Ability to be flexible and adaptable to changing processes as process is improved.
- 2-3 years’ experience working in an office setting.
- Must be able to start work as early as 8 am and stay as late as 6 pm to provide coverage for time zones. It is an 8 hour day plus 30 minute unpaid lunch and start times will vary.
- Must be flexible to work from home, the Iroquois office and occasionally, the Ottawa offices
- Restrictions apply for time off on the last business day of each month. This is to ensure the team is fully staffed to support order booking.
- Travel to various industry events may be required.
Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that’s something we’re passionate about at Ross! We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.
Mandatory Covid-19 Vaccination Policy
At Ross, we put the health and safety of our employees and their families first. It is our responsibility to provide a safe work environment, and as such, we strongly encourage all employees globally to get vaccinated against Covid-19. As a global company, we understand that policies and legislations may vary from country to country. In certain jurisdictions, Ross has implemented a Mandatory Covid-19 Vaccine Policy for all employees and proof of vaccination may be required during the hiring process. If you have any questions or concerns regarding this policy, please reach out to the Talent Acquisition team.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.