The Night Auditor is responsible for running the front desk during the night, assisting guests with any requests, inquiries, and complaints. The Night Auditor completes the daily audits and balances the day.

Some of the job duties include but are not limited to:

• Greet customers, listen to understand requests, respond with appropriate action, and provide accurate information such as outlet hours and local attractions.
• Completes the registration, check-in, and check-out procedures.
• Assists guests in making payments by accepting multiple forms of payment and ensures accurate completion of the task.
• Promptly answers the telephone-using positive and clear communication.
• Remains calm and alert, especially during emergencies and/or heavy hotel activity.
• Completes audit of daily transactions, balancing the day.
• Performs security walks throughout the premises during shift.
• Fields guest complaints and inquiries, conducting thorough research to develop the most effective solution and negotiate results.
• Resolving complications such as relocations or credit concerns.
• Assist GSM with balancing of accounts during month end process.
• Complete daily checklist and clearly communicate through daily pass on with colleagues.
• Ensures wake up calls are booked accurately.

Prerequisites:

The ideal candidate will have experience with Room Master and AM/PM sales-point. Must be comfortable working alone on the overnight shift dealing with high pressure or emergency situations.

Education:

Must have a minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.

Experience:

Must have a minimum of 1+ years of experience as a Guest Services Agent and Night Auditor.

Benefits & Perks:

• We offer competitive wages based on experience.
• We have a comprehensive group medical plan.
• All team members are provided with discounts at all sister properties, in Canmore, and Calgary.
• We provide a referral bonus where you can earn up to $500 per referral.
• We offer a wellness program of up to $1200 per year.

We provide fully furnished subsidized shared accommodation for only $25/day. The units consist of houses with 2-4 bedrooms. All units are equipped with shared bathrooms, kitchens, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment.

Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Types: Full-time, Permanent

Salary: $22.00-$24.75 per hour

Benefits:

• Commuter benefits
• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Night shift

Supplemental pay types:

• Commission pay
• Overtime pay

Ability to commute/relocate:

• Whistler, BC V8E 1E2: reliably commute or plan to relocate before starting work (required)

Experience:

• Front desk: 1 year (required)

Shift availability:

• Night Shift (required)
• Overnight Shift (required)

Work Location: In person

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