*2062-100 st * north battleford, sk *www.bralin.com * 306.445.4881 *_“we manage your technology so you can manage your business” _* *Job Title: * Network Administrator *Department: * Service and Support *Reports to: * Service & Procurement Supervisor *GENERAL SUMMARY: * The Network Administrator is responsible for implementing the design and maintaining the integrity of client network systems, including hosted and cloud environments, as well as providing technical assistance to team members with system and network support requests. *Essential Duties and Responsibilities: * IT Support relating to issues with the internal systems and network infrastructure Installation and support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Installation and support services for virtualization technologies: VMware, Citrix, and Microsoft Technical services, installation, and support at the network level: WAN and LAN connectivity, routers, firewalls, and security Administer hosted and cloud solutions for clients using technologies that meet their requirements Support disaster recovery solutions Remote access solution support: VPN, Terminal Services, and Citrix Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review Document maintenance for all computer systems and network infrastructure Communication with clients and end-users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Assist with help desk duties when required *Additional Duties and Responsibilities: * * Improve customer service, perception, and satisfaction * Ability to work in a team and communicate effectively * Escalate service or project issues that cannot be completed within agreed service levels * Business awareness: specific knowledge of the clients and how IT relates to their business strategy and goals * Document internal processes and procedures related to duties and responsibilities * Responsible for entering notes, time, and expenses in Bralin’s business operations software as it occurs * Understand processes in Bralin’s business operations software by completing assigned training materials * Work through a daily schedule in Bralin’s business operations software which has been established through the dispatch process * Work through project tickets and phases in Bralin’s business operations software as assigned by a Project Manager * Enter all work as service or project tickets Bralin’s business operations software * Review IT publications and online materials and courses to remain up-to-date with current and future technologies emerging in the industry *2062-100 st * north battleford, sk *www.bralin.com * 306.445.4881 *_“we manage your technology so you can manage your business” _* *Knowledge, Skills, and/or Abilities Required: *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care * Diagnosis skills of technical issues * Ability to multi-task and adapt to changes quickly * Technical awareness: ability to match resources to technical issues appropriately * Service awareness of all organization’s key IT services for which support is being provided * Understanding of support tools, techniques, and how technology is used to provide IT services * Typing skills to ensure quick and accurate entry of service request details * Self-motivated with the ability to work in a fast moving environment * Professional IT Certifications: o Level 2 Required: * All Level 1 Certifications (CompTIA A+, MCP) * Microsoft MCSA (focused on Windows Server and Exchange) * CompTIA Network+ * CompTIA Server+ * CompTIA Security+ * Watchguard Fireware Essentials & Technical Competencies * Datto Technical Specialist II (DCAT) * Or current versions of equivalent certifications listed above o Level 2 Desired : * HPE ATP or ASE * HPE Aruba Professional * VMware VCA/VCP * Microsoft MCSE * Cisco CCNA * Citrix CCEA or CCIA * SonicWall CSSA * Or similar and comparable certifications to those listed above

Job Types: Full-time, Permanent

Salary: $70,388.00-$74,389.00 per year

Benefits:

• Automobile allowance
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Housing allowance
• Language training provided
• Life insurance
• On-site childcare
• On-site parking
• Paid time off
• Vision care
• VRSP

Schedule:

• Day shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• Lloydminster, AB: reliably commute or plan to relocate before starting work (required)

Experience:

• Computer networking: 5 years (preferred)

Work Location: One location

Application deadline: 2022-12-31
Expected start date: 2023-01-03

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