Role Impact:

The Operations Manager II will be responsible for ensuring the consistent and cost-effective delivery of reliable, base-building operations for multiple AAA commercial office buildings in downtown Toronto. This includes monitoring and managing the performance of third-party service providers as well as identifying and implementing the requisite processes, systems and projects to ensure the property provides best-in-class services for our clients. This position will focus on analyzing and driving the facility’s energy performance to meet ambitious targets.

The Operations Manager II will be a key liaison between our clients and the service providers and ensure service requests are resolved correctly and expediently as well as ensuring that the service providers are operating the properties in an effective and efficient manner to guarantee client comfort.

This role is for the Toronto Dominion Centre.

What you will deliver:

• Monitor the performance of third-party service providers against established operational targets including maintenance effectiveness, service request resolution, energy efficiency, client service and quality
• Forecast and analyze operational data against key performance indicator targets on a weekly and/or monthly basis and develop & implement corrective measures if the targets are not met
• Handle client complaint escalations or inquires
• Facilitate and coordinate on-going, open communications with tenants by attending various meetings as required by the tenants to understand and address their operational concerns in order to ensure their needs are being met
• Ensure all mechanical and electrical systems are operating as designed by conducting property inspections and identifying long term equipment replacement in order to provide clients and employees with a safe and healthy environment
• Ensure that all preventative maintenance requirements for all mechanical/electrical system and equipment is evaluated/documented and performed
• Participate in the preparation and implementation of annual operating expense and capital budgets through reviewing past expenses, determining future needs of the property and monitoring actual operating expenditures against budget on a monthly basis
• Manage capital project budgeting and implementation
• Authorize and process applicable property operation expenses, within approved guidelines, and coding and signing all invoices to ensure appropriate allocation of expenses and that property operations remain within prescribed budget guidelines
• Have a focus on achieving a decrease in operating costs through efficient operation and energy conservation initiatives without compromising overall customer satisfaction
• Interact closely with property staff, national operations, and consultants, suppliers and service providers
• Ensure compliance to all Environmental Health and Safety regulatory and corporate standards
• Respond to after hour’s emergency calls by going to the site and coordinating the necessary actions required to ensure the situation is resolved in an appropriate manner
• Assist in the design for all major additions or renovations to the property on items of an operational nature
• Review and comment on all tenant drawings for items of an operational nature

What your strengths are:

• Advanced analytical and problem-solving skills and proven ability to develop practical and creative solutions
• Excellent oral and written communication skills
• Strong data analysis ability
• Team facilitation and leadership
• An ability to maintain professional composure when dealing with emotional or confrontational circumstances and to interact effectively at all levels
• Strong organizational skills
• An ability to manage multiple tasks and prioritize for completion
• A positive attitude and willingness to work overtime and respond to emergencies

What you need to succeed:

• Post-secondary degree or diploma in a relevant field of study (e.g. Electrical/Mechanical/Energy Engineering, Building Environmental Science, etc.)
• Automation experience an asset;
• A minimum of 5 years of progressive experience in property operations, preferably with an energy reduction-focus within the commercial real estate field;
• A thorough knowledge of electrical/mechanical systems, maintenance, building automation systems, environmental health and safety compliance requirements;
• Professional designation as a Certified Energy Manager (CEM) and/or Professional Engineer (PEng) is an asset;
• Demonstrated experience in project management and the ability to manage multiple projects simultaneously;
• Excellent technical report writing skills and proven ability to communicate and present to all levels of management.