The Internet Vehicle Sales Specialist is responsible for developing quality leads through Inbound and Outbound Marketing campaigns. You represent the company and in many cases are the first contact for prospective clients. Most importantly, you drive internet traffic into the dealership, making appointments for interested customers, and continuously following up throughout the buying process. The Internet Vehicle Sales Specialist will be a highly motivated, self-starter and goal-oriented team player that wants to grow with us.

What do you get out of it?

• Industry leading Compensation Structure
• An opportunity to attend GM Knowledge Seminars held quarterly.
• You are enrolled in industry leading extended health care benefits including a Health Care Spending account.
• Matching RRSP Program
• GM Employee Vehicle Purchasing Program
• Flexible Hours

RESPONSIBILITIES

• Offering a consultative, customer-focused approach to vehicle sales.
• Providing personalized videos for customers inquiring online and performing a vehicle needs analysis.
• Explaining features and demonstrating the features of the vehicle.
• Researching availability of models and optional equipment using a computer database.
• Tracking all activities to ensure you are being your most productive self every day.
• Compiles and provides bi-weekly reporting on all e-commerce department performance metrics, including closing ratios, average response times, appointments booked, monitor actual to plan and other metrics as requested by the General Manager
• Working with Sales Managers and F&I Managers to facilitate the sale that best sets the dealership up for success.
• Responsible for an effective turnover to the Finance office and to the Service department.
• Remains current on available inventory to optimize customer choice and inventory turnaround
• Completing all paperwork and arranging for delivery and registration of the vehicle.
• Delivering and familiarizing the customer with the vehicle.
• Completing training and attending department meetings as required.
• Remains abreast on all product knowledge, finance options, promotions, value-add products/services, servicing plans, and industry trends
• Achieves e-commerce departmental sales goals and objectives to ensure department profitability
• Manages customer issues and escalations in a timely and efficient manner that demonstrates a world-class sales and service experience.
• Ensures all e-commerce interactions maintain high customer satisfaction ratings
• Additional duties as required.

EXPERIENCE:

• Ideally 2 to 3 years of experience in a similar role at a dealership

QUALIFICATIONS:

• Excellent customer service skills; always striving to exceed customer expectations.
• Excellent verbal and written communication.
• Excellent interpersonal and active listening skills
• Minimum of 2 years of Automotive Sales experience in an automotive dealership
• Tech Savvy - Outlook, MS Office Applications, Social Media.

If this opportunity is intriguing, we invite you to apply, thank you. We thank all interested applicants; however, only those under consideration shall be contacted.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Store discount

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Canmore, AB T1W 1P2: reliably commute or plan to relocate before starting work (required)

Experience:

• in a similar role: 3 years (preferred)
• Dealership: 2 years (preferred)

Work Location: One location

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