Intermediate Business Analyst Job at eHealth Saskatchewan
eHealth Saskatchewan Regina, SK
Who is eHealth Saskatchewan?
eHealth Saskatchewan is a Treasury Board Crown Corporation with a unique blend of healthcare, information technology, and citizen services. Our vision is “Connected healthcare, accessible to everyone, everywhere” with a mission to “Collaborate to transform healthcare through the use of information and innovative technology”. It is a complex environment, constantly evolving and quickly changing as we live our values of excellence, integrity, teamwork, courage, resilience and collaboration.
A large and complex organization, eHealth is comprised of 30+ clinical and non-clinical program (service) areas that all work together to support health care providers and teams across the province in delivering the best possible care to patients, providers, citizens, and health system users. Programs range from primary care to acute care, and includes laboratories, pharmaceuticals and diagnostics. Additional programs that also support patient care and information, include Virtual Care, the MySaskHealthRecord, and the Provincial Electronic Health Record. eHealth is also responsible for the administration of various pieces of legislation to manage the registration of/changes to all vital event records (e.g. birth, marriage, death, etc.), registration of legal name changes, registration of adoptions, and for maintaining the provincial health registry for health services eligibility and distribution of health services cards.
The eHealth teams engage directly with health system partners and other stakeholders both provincially and federally to ensure all services are delivered efficiently and effectively.
About the Role
Reporting to the Director, IT Transition & Analytics, eHealth Saskatchewan is looking for a highly skilled Business Analyst with a team player attitude and customer focus who takes pride in knowing the work they do has a direct impact on the lives of patients, their families and our community. The type of work will vary every day, but will revolve primarily around documenting business processes and requirements, specifications including providing clarity to our health system partners on the services we provide.
- Liaise with end users, customers, third party service providers and business partners
- Establishes, facilitates, supports and nurtures a network of "Super users and/or SME's", who will assist in supporting eHealth applications within their local environments.
- Develops and evaluates information requirements of senior management through leadership and use of business teams
- Provide one on one or small group application training
- Contribute to the ongoing development of system training materials and ensure that user documentation is maintained.
- Identifies opportunities where business processes can be enhanced through the implementation of technology or by other techniques
- Gathers and documents requirements for upgrades and enhancements.
- Participate and provide expertise in projects as needed to ensure that services are smoothly transitioned into Support Services.
- Participate in a project manager role for small to medium internal projects
What we are looking for
To succeed in this role, you must be able to build strong relationships, have a strong customer service focus, be skilled in solving complex IT problems, and in knowing when to make timely connections with internal tech experts. To make that happen, you must possess exceptional written and verbal communication skills and thrive in a dynamic, complex technology driven environment.
The situations you will encounter aren’t black and white, so you must be proficient in solving complex problems, delivering solutions, and enjoy ‘working within the gray’. Proven experience and skills in effective project management, communication, problem solving, documentation standards, and a rigor for change management protocols and quality control are also required. Expertise is required for best practices for application use and future integrations in various program and business settings.
- Knowledge of database concepts, theories and principles
- Knowledge of requirements analysis and solution design principles;
- Knowledge of commercial software applications;
- Health sector related business knowledge is required; and
- A strong technical background, experience with facilitation and training.
- Experience in the integration of healthcare IT applications with a focus on common EHR systems, interoperability standards are an asset.
- ITIL Certification is considered an asset.
The knowledge and skills required for this position would be attained through the completion of a post-secondary degree or diploma in Computer Science or related area of study. An IIBA Entry Certificate in Business Analysis (ECBA) with equivalent combination of experience will also be considered. In addition to educational requirements you will also bring 3 years of experience working as a Business Analyst or similar in an integrated support environment. An equivalent combination of education and experience may be considered.
- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Patient, honest, discreet and respectful/tactful while working with various types of personal health information etc.;
- Service-oriented, thorough, reliable, disciplined, organized, and have strong attention to detail in order to complete tasks for clients and coworkers etc.;
- Creative, logical, and have a strong motivation for continuous improvement and learning; and
- Empathetic, diplomatic and sensitive in order to respond to issues and concerns of others who may be angry or frustrated.
Communication
- Ability to write a variety of detailed, accurate and clear (technical) material such as user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target groups.
- Excellent written skills to communicate and present options and alternatives, and bring forward recommendations to both clinical and IT professionals; and
- Excellent documentation skills to produce proposals, charters, business requirements, test plans and schedules.
- Ability to facilitate a group process to successfully implement technological change and business transition within the organization.
- Ability to independently interpret, comprehend and apply technical instructions and concepts to successfully acquire, install, modify, configure and maintain hardware and software components and administer networks.
- Ability to diagnose technical problems such as delays, malfunctions and errors in order to determine the true cause of the problem and provide a (workable/reasonable/optimal) solution in a reasonable timeframe
- Ability to create an environment that recognizes, supports, respects and welcomes diversity of employees and clients.
- A proven track record of excellent interpersonal skills to lead, develop, and manage extensive consultative and co-operative working relationship with program managers, senior managers, and partners responsible for planning, research, and information systems, and with other provincial agencies, jurisdictions, and/or the federal government;
- Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in a changing environment.
- Ability to gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and within given constraints.
- Ability to identify, explore and evaluate options on data, processes and methodologies, information technology and potential systems design to make feasible recommendations.
- Ability to design new or adapt existing systems/applications taking into account design alternatives, business requirements, and cost, resource and time constraints.
- Convert business requirements into technical specifications to implement solutions, tools, and business processes.
- Ability to create and or modify a sequence of computer instructions in order to compile, link, build and test computer executables that meet design requirements within established guidelines
- A proven track record to quickly and adeptly acquire knowledge of information technology architectures including: integration and application software, interoperability standards, database, subsystem components and software;
If you are looking for an opportunity to challenge yourself and showcase your abilities, we would love to hear from you.
Level: SGEU-SIT10
Anticipated start date: June 19, 2023
Location: Regina, SK (On-site)
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