Installation Administrator (Calgary - South) Job at TRAIL APPLIANCES LTD
Why Trail?
At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today!
The Perks
Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including:
- Health & dental benefits
- Personal care days
- Statutory holidays off
- Employee & family assistance program
- Staff incentives and rewards
- Employee discounts
The Role
The Installation Administrator will be responsible for the orderly flow of information to the appliance technicians. They will track the live workflow of technicians and installers and make flow adjustments and corrections to the workload to ensure maximum efficiency.
What you will be doing
- Ensure customer satisfaction by investigating and assisting in the resolution of all customer complaints.
- Assist install and service technicians by checking work orders for accuracy, reassigning incomplete/inaccurate work orders to appropriate technicians, and ensuring proper paperwork in is order.
- Answer all incoming service calls.
- Contact customers to book service and installation calls.
- Ensure calls are booked as per technician availability.
To be successful in this role you must
- Strong customer service and communication skills
- Ability to multitask
- Strong organizational skills
- Ability to work well with others
- Basic computer skills
- Exceptional telephone etiquette
Our story began in 1974, when the Broderick family rented out appliances at their bottle depot on Macleod Trail in Calgary. From those humble beginnings, Trail Appliances has grown to become one of the leading independent appliance retailers in Western Canada. With 19 showrooms spanning across BC, Alberta, and Saskatchewan, we continue to stand by our guiding principles of unparalleled customer service, competitive pricing, and expert advice.
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