Posted: December 8, 2022

Closing: January 2, 2023

Location: Burnaby, BC

Hybrid: mandatory two days in office; option to work from home for remaining days

Consumer Protection BC is looking for an Inspector to join our team! Take a look below at what the job entails. If you think you are interested in the role, review the complete job description, answer a few questions, and upload your resume (no headshots on resumes, please).

Missing some experience? That's okay! If you're excited about this role and working with a high-performing team, but don't tick every qualification box, we encourage you to apply anyway! We are happy to train the right person for this role.

Day in the life:

When you get to the office, you store your meals for the day in our kitchen and have a quick chat with coworkers before settling in for a day of meaningful work. You typically start with a quick check of emails that have come in from the night before and review your pre-scheduled calendar to prioritize your day. Today it looks like you have an unannounced inspection of a travel agent set in Richmond for 10:30 a.m., and a pre-announced inspection with a municipal cemetery in Delta at 1 p.m. Before you head out, you review the licensed business' history in our internal database, find what information you can about them on the Internet and update your notes. You also touch base with your Inspection team to see what they have on their agenda and to inform them of where you are going.

Once in the field, you conduct the inspection of the travel agent and find that they have some non-compliance matters that need addressing. You help the business understand the deficiencies that have been found and you explain the process of our work and our enforcement hearings to the business owner. You then grab a bite to eat and have some quiet time to make your notes before heading off to the municipal cemetery. This inspection takes a bit longer than expected but you do finish up by late afternoon. You head back to the office and spend the rest of your day updating your inspection notes.

Once done, you take a quick look at tomorrow’s calendar. A non-inspection day, the focus is on assessing any inspections or complaints investigated or completed in the previous days and working on documenting the cases you have open. This means you need to reference your detailed notes and any evidence you’ve gathered, ensuring alignment with the Acts and Regulations that Consumer Protection BC is responsible for upholding. You reach out to your colleagues to gather their thoughts and experiences too. Pending your analysis, you may decide to complete a formal report recommending enforcement action be taken if the business is not in compliance. Feeling prepared for the next day, you make your way out of the office after a few “see ya laters” to your colleagues and head home for the day feeling accomplished.

Who you are:

• A team player, with a commitment to excellence and the ability to work cooperatively with others to achieve group and organizational goals
• An excellent communicator, with the ability to remain calm and focus in stressful or negative situations
• A true service provider focused on the task at hand with the ability to adapt to and work effectively in a variety of diverse situations
• A detailed-oriented employee, with the ability to exercise judgement to resolve a variety of problems in a time-sensitive manner

• Conducting province-wide inspections of businesses to determine compliance with statutory requirements and making recommendations on a course of corrective action if required
• Issuing formal written notices to businesses of violations of law that may result in formal enforcement action, collecting evidence of a business’ unlawful activity, analyzing the evidence and writing detailed reports recommending enforcement action
• Investigating and responding to complaints about businesses from customers, interest groups, local governments, police agencies and the general public

• Post-secondary education with a focus in the humanities, public administration, criminology or other related discipline and/or several years’ experience conducting inspections, preferably in a compliance/enforcement environment and/or a combination of formal training and experience.
• Experience working with, interpreting and applying legislation.
• Experience dealing with a variety of contacts (e.g., business representatives, legal counsel, and members of the public) on complex, sensitive or contentious issues.
• Experience preparing reports, including complex determinations, in a timely and efficient way.
• Experience working “in the field” and travelling while performing your duties
• Review full job description for other special, mandatory requirements

Wondering if we are a good fit for each other? Take a look at our website at www.consumerprotectionbc.ca/careers for all of the information below and more:

• Watch our short video from your (potential) boss to help you decide if we are right for each other (COMING SOON)
• Learn more about our corporate values and our perks and benefits
• Read the "The Right Fit", our People & Culture blog to find out more about us and get tips to ace your interview