Inside Sales Associate Job at AppleOne
This Inside Sales Associate Position Features:
Major Responsibilities:
Preferred Skills & Experience:
- Monday to Friday, no weekends
- Benefits from day 1
- Great Pay to $55K
Major Responsibilities:
- Handle incoming and outgoing customer telephone calls in a courteous and professional manner, with a mandate to solicit orders from the existing customer base.
- Coordinate the prompt handling of customer service requests including, but not limited to, order entry, pricing, expediting, billing, order maintenance, credit and claims.
- Handle written correspondence received from and sent to customers in a timely manner.
- Assist and support Account Managers by providing technical support to customers and end users, as well as sharing information that will allow both parties to offer customers a total solution.
- Consult with clients and customers after a sale to resolve problems and to provide support in an efficient and effective manner.
- Provide customer feedback to the Branch Manager in a timely fashion.
- Participate in training sessions, trade shows, branch meetings and sales meetings as requested.
- Keep management informed of local competition and market conditions.
- Track stock out items and recommend new stock items.
- Deal with product related problems such as defective products, the return of products and warranty situations.
- Other duties may be assigned as needed.
Preferred Skills & Experience:
- Minimum Grade 12 education; however, a technical background (i.e. Electrical Engineering Technologist) or post-secondary education is considered an asset.
- Broad knowledge of the company's products and services, with the ability to effectively present these to customers.
- One to three years of related sales experience considered an asset.
- Must exhibit excellent time management and organizational skills.
- Possess strong relationship building skills to cultivate and develop customer loyalty.
- Ability to work with all levels of employees and management, both internally and externally.
- Strong customer service and troubleshooting skills.
- Exceptional conflict resolution, negotiation and objection handling skills.
- Basic mathematical skills.
- Excellent spoken and written communication skills.
- Must demonstrate honesty and integrity.
- Willingness to gain technical knowledge by attending educational workshops and reviewing publications.
- Willingness to go the extra mile.
- Proven proficiency with Microsoft Office products including Outlook, Excel, Word and PowerPoint.
Additional Skills
(none specified)
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