Job Information

Job Requisition ID: 36562

Ministry: Forestry, Parks and Tourism

Location: Multiple locations in Central Region – Aspen Beach, Carson-Pegasus, Crimson Lake, Dillberry Lake, Miquelon Lake, Pierre Grey’s Lakes, Pigeon Lake, Red Lodge, and William A. Switzer Provincial Parks

Full or Part-Time: Full-Time or Part-Time

Hours of Work: 40 hours per week

Regular/Temporary: Temporary - Seasonal

Scope: Wage Opportunity

Closing Date: Extended: Open until suitable candidate is found

Classification: Administrative Support 2

About Us

Forestry, Parks and Tourism is responsible for growing our manufactured wood products and forestry sector, preserving and managing our public lands and provincial parks and supporting our vibrant tourism industry.

Central Region includes the following parks in the Edmonton, Red Deer, Rocky Mountain House, Hinton, Grande Cache, Whitecourt, and Wainwright areas. To see the geographic area of Central Region, please download this pdf:

Role

Information Officers (IOs) are the first point of contact for visitors at Provincial Parks. Their role in the permit booth is to create a positive experience for visitors by providing useful and timely information around park activities, rules and regulations, and nearby amenities with a focus on front-line customer service, cash handling, and administration, this seasonal position is perfect for people who are interested in gaining administrative and cash handling experience in a unique setting.

Responsibilities

Booth Operations

• Provide exceptional customer service as the first point of contact for day users and overnight campers
• Understand reserve.albertaparks.ca functions to register campers, update visitor information, and process payments or refunds using the system
• Operate cash register and point of sale system
• Daily opening tasks, closing tasks and ensuring location is open to the public during scheduled hours of operation
• Participate in all required booth operations, including camper compliance, shower coin collection, group unit counts, and daily cleaning
• Keep a clean & organized workspace at all times, with relevant resources stocked and ready to use
• Receive, respond to, and follow up with customer complaints
• Provide on-site visitor concern management, troubleshooting, and reporting
• Learn emergency protocols to provide support to visitors and staff in an emergency situation

Administrative Duties

• Learn and adhere to all pertinent policies, procedures, and protocols, including OHS, campground regulations, and GOA directives
• Follow proper paperwork procedures to ensure consistency
• Complete daily cash-outs and accurately enter data into Excel workbooks
• Review and reconcile camping revenue for daily cash-outs
• Record and organize statistics for public visitation and demographics when required

Education & Information Services

• Respond to in-person and telephone/email requests for information on area amenities and recreational activities
• Advise the public of the various rules, policies, and regulations that apply within a Provincial Park
• Stay up-to-date on relevant activities, opportunities, and conditions (trails, water, fishing, etc.) to provide to the public
• Plan and deliver activities to support special events (such as Canada Day or Parks Day)

Qualifications

Education and Experience:

• High school diploma plus one year related experience

Additional Requirements:

• English language proficiency to interact with Park visitors
• Available to work weekend and evening shifts during the season

Assets:

• Post-secondary education
• Experience with Reserve.AlbertaParks.ca
• Familiarity with campground operations, and/or the area surrounding your park preferences
• Camping experience and/or campground etiquette
• Strong computer skills, including Microsoft Office (Excel, Word, Outlook, and Publisher)
• Customer service, retail and cash-handling experience and/or administration experience
• Valid Class 5 Driver’s License

APS Competencies

Competencies are behaviours that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. The link below will assist you with understanding competencies:

Agility

• Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor needs and be able to think creatively while working in a changing work environment
• The ability to handle intense and demanding environments

Drive for Results

• This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services and pay attention to detail
• Desire to be proactive, reliable, good time management skills and demonstrate a strong work ethic

Develop Self and Others

• Ability to actively learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top level customer service.
• Desire to make things better through improving processes and continuous learning
• Willingness to cross-train for other areas or duties (maintenance)

Build Collaborative Environments

• Promote collaboration and commitment, encourage broad thinking on projects, work together to eliminate barriers to progress, and facilitate open and respectful dialogue
• Ability to work both independently and as part of a team with a passion for engaging customers and provide professional, informative, and diplomatic service to a variety of people
• Well-developed interpersonal and communication skills with a positive and inclusive attitude

Systems Thinking

• This position is one component of a larger work environment that includes other program areas so it's important to understand how the position contributes to achieving broader Alberta Environment & Parks goals

Creative Problem Solving

• Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions and need to be able to use a wide range of communication techniques to promptly and professionally address issues.
• Independent problem solving and adaptability skills

Salary

$19.64 - $23.90 per hour

Shift premiums include:

• $3.25 per hour for weekends and holidays
• $2.75 per hour evenings

Wage employees receive 11.2% in addition to regular wage earnings in lieu of benefits and vacation leave.

• 5.2 percent of regular wage earnings instead of paid holidays.
• 6 percent of regular wage earnings instead of annual vacation pay

Notes

Terms of Employment

• Fulfill seasonal contract (anticipated late April/early May – September/October)
• Hours of employment are up to 40 hours per week, with shifts scheduled up to 8 hours
• Evening and weekend work will be required
• Access to reliable transportation to and from place of work
• Valid Alberta Class 5 Driver’s License or equivalent may be required
• Final Candidates may be required to provide a Criminal Records Check (will be reimbursed)
• Recognized Current Standard First Aid and CPR Level "C"/AED Certificate
• Adherence to Alberta Parks Uniform Policy
• These positions may require some outdoor work in a variety of weather conditions
• Training sessions at the beginning of employment are mandatory (late April/early May)

Notes

• Interviews will take place in February/March
• Those selected for an interview will need to supply three work related references
• Half season positions may be available
• Shared rental accommodation or trailer pad may be available

NOTE: In your resume:

• Include date ranges (month and year) associated with all education and work experience
• Indicate whether your work experience was casual, part-time (PT) or full-time (FT)
• Example: Legal Assistant: Jan 2016 – June 2019 (PT 3 eight hour shifts per week)

How To Apply

If you are not currently an employee with the Government of Alberta, the first step in applying for a job is creating your candidate profile within our online application system,

Existing employees should access the Career tile in 1GX to submit their application in order to be recognized as an internal applicant.

Once you have created your candidate profile, visit the Alberta Public Service job site to apply for jobs at

Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience and relevant examples of required competencies.

Resources for applicants:

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)

Closing Statement

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or a copy of the role profile, and/or require a disability related accommodation during the recruitment process, please contact Dianna Sidon at Dianna.Sidon@gov.ab.ca .

If this competition is closed as per the closing date noted above, please continue to check