JOB PROFILE
HUMAN RESOURCES GENERALIST

ABOUT EVERLINK
Everlink Payment Services Inc. is a leading provider of comprehensive, innovative, and integrated payments solutions and services for 98% of credit unions, 55% of consumer-facing schedule 1 and 2 banks, and a broad range of SMEs across Canada. In addition to supplying best-in-breed technology infrastructure and payment network connectivity via our well-established Payment Network Gateway – with operational performance that continually ranks in the upper first quartile – we offer a diversified range of integrated payments Lines of Business including:

• Digital Solutions, enabling real-time payments for Retail Peer-to-Peer (P2P), Business (B2B/B2P) Payments, ISO20022 Payment Gateways and API Integrations for Financial Institutions andServices Providers.Card Issuance & Management, with a history of firsts related to Card Issuance Solutions, Everlink provides a fully managed, flexible, and turnkey experience, ensuring credit unions, banks, FinTechs and other payment card issuers can provide the card products they need, including debit and Co-badged cards.
• Fraud Management Solutions, operating one of the largest service bureaus in Canada for Fraud Management Solutions, Everlink offers credit unions, banks and fintech industry-leading and custom-designed solutions enhancing the protection of their members and customers.
• Mobile Payments, fulfilling critical service delivery requirements, Everlink remains at the forefront in the evolution of NFC-based payments with extension to mobile wallets and other digital payment methods.
• Payment Network Gateway, operating a world-class payments technology infrastructure, Everlink’s Payment Network Gateway Services provides connectivity to domestic and international payment networks for credit unions, banks and merchants to participate in.
• Professional Services, leveraging our extensive industry knowledge, expertise and capabilities, Everlink’s Professional Services Team partners with our clients to navigate the ever-changing payments landscape, ensuring their technology capabilities remain relevant.
• Retail Solutions, enabling Card Present Point-of-Sale Acquiring, including Interac® eCommerce via dedicated Host to Host Payment Gateways for Payment Service Providers, FinTechs and Credit Unions.
• ATM Managed Services, supporting the latest technology and introducing innovations, Everlink powers ATM networks and transaction capabilities for credit unions, banks and cardholders domestically and abroad.

Complementing the strength of these eight primary Lines of Business is our ongoing commitment to Client-Centricity, the critical element of our guiding principles. At Everlink, we are dedicated to building, maintaining and nurturing long-lasting relationships. To help our clients remain competitive and successful, we provide the innovative technologies they need to serve their growing base of members, customers, and merchants.

Our Guiding Principles

About the Role
Title
Human Resource Generalist

Reports To
General Manager, Human Resources

Challenge/Role
The human resource generalist performs duties at the professional level in some or all of the following functional areas: employee recruitment, onboarding, employee relations, training, benefits management, and HRIS functions. This position requires an extremely perceptive person capable of relating to individuals at all levels within the organization. The generalist must be sensitive to organizational needs, employee goodwill and business needs.

Opportunity

Description of Essential Functions
Talent Acquisition:

• Lead recruitment efforts that include web-based job boards, social media, and other posting outlets. Ensure all positions are posted internally and externally and place advertising in compliance with guidelines.
• Manage the recruitment process for entry to mid-level positions; draft job descriptions and position announcements; meet with hiring managers to clarify qualifications and screening criteria and staffing needs before the required start date.
• Conduct initial applicant screen and present applicants to hiring managers for consideration; conduct interviews, reference checks, and background checks for selected candidates
• Maintain the work structure by updating job requirements and job descriptions for all positions
• Handle all administrative tasks for onboarding, new hire orientation, and exit interviews.
• Support in developing campus recruitment strategy and process in place

Employee Relations and Engagement:

• Enhance employee satisfaction by immediately addressing employee complaints
• Promote HR programs that will result in a more productive and conflict-free work environment Consult with managers and staff regarding employee relations concerns, including corrective action, workplace disputes, and facilitation of resolution of issues between management and staff
• Leads employee engagement initiatives in collaboration with the Everlink Social Committee

Performance Management:

• Provide current and prospective employees with information about organizational and HR policies, job duties, opportunities for promotion, and employee benefits.
• As assigned, manages routine, less complex employee relations and performance issues in conjunction with line management
• Support managers in documenting and communicating performance feedback

Actively search, creatively design and implement effective methods to educate and enhance performance

• Monitor metrics to measure the impact of development activities
• Track performance improvement plansLearning & Development
• Assist in the development of the Everlink Learning Academy
• Consult with managers on the best means to address performance and development gaps
• Deliver training content using creative and relevant methods
• Maintain thorough and accurate training records for staff
• Monitor employees' completion of annual mandatory regulations and compliance pieces of training
• Provide a standard methodology that verifies employees have the right knowledge and skills prior to performing tasks
• Policies & Procedures:

Suggest new procedures and policies to continually improve the efficiency of the HR department and organization as a whole and to improve the employees’ experience

• Assist in the communication, interpretation, and upkeep of the employee handbook, employee directory, and organizational chart, and contribute to the development of policiesOther Duties

Please note that this job description is not designed to cover or include a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Supervisory Responsibility
This position has no supervisory responsibilities.

About You
Education & Experience Requirements

• A bachelor's degree in human resources, business, or organizational development.
• 4+ years of experience working in the human resources field
• Experience with professional job boards and recruiting software such as Indeed, Monster, LinkedIn
• Superior knowledge of MS Office and HRIS systems, and comfortable learning new technology systems as needed
• Must have the ability to work well in a fast-paced environment and under time constraints

Skills and Abilities

People Advocacy:

Being a culture and workplace champion by making employees feel at home is at the core of this HR role. This includes providing mentorship and support to them while helping them resolve various issues.

Confidentiality:

Must demonstrate discretion and ability to handle/maintain confidential information at all times

Risk Management:
Assessing potential risks and working to manage and eliminate them. This involves risks around improper employee management, inefficient recruitment practices, and illicit employee behaviour.

Interpersonal Skills:
You should be approachable and easy to talk to while also being able to maintain a professional demeanour.

Strong Communication Skills:
You should be able to clearly articulate policies and procedures, as well as constructively give feedback.

Data Literacy:
Ability to use HR metrics, KPIs, scorecards, and dashboards to make informed decisions.

Detail Oriented:

• You should be able to spot errors and correct them promptly.
• Works comfortably under pressure and meets tight deadlines.
• High level of customer service skills
• Excellent communication skills, both written and verbal

What We Offer

• Competitive compensation
• Comprehensive benefits package
• Flexible working environment and office hours
• Opportunities for professional learning, growth, and career advancement

Interested candidates are encouraged to share their resume at Careers@everlink.ca.

We thank all candidates for their interest and we will only reach out to candidates whose background and experience are of a closer match to the role requirements.

Everlink is committed to eliminating barriers and improving accessibility for persons with disabilities, to our workplace, in a timely manner and in a way that respects dignity, independence, integration and equality of opportunity. Everlink has accommodation progress in place and provides accommodations for employees with disabilities. If an employee requires a specific accommodation because of a disability or a medical need, we will work with them to make an appropriate accommodation. If you require an accommodation during the interview process, we will work with you to accommodate your needs.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Markham, ON L3T 7W4: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Experience:

• Human resources: 4 years (preferred)

Work Location: Hybrid remote in Markham, ON L3T 7W4

Application deadline: 2023-05-31
Expected start date: 2023-07-03

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