The Marriott Fallsview Hotel & Spa enjoys the enviable distinction as being the closest hotel to Niagara Falls. As the area's premiere AAA Four Diamond, five-star luxury hotel in Niagara Falls, this Marriott Niagara Falls Hotel overlooks the majestic waterfalls and is located just minutes away from a variety of exciting attractions and casinos, as well as the Scotiabank Convention Centre.

We are currently looking for Full Time Guest Service Agents for our Front Office Operations. Reporting to the Front Office Manager, this position is responsible for performing a variety of activities to ensure the smooth and efficient operation of the Front Office. This includes:

• Greeting and welcoming guests upon arrival
• Registering guests into the computer system
• Verifying reservation, address, and credit card information
• Handling room keys for in-house guests, ensuring that the Company’s security procedures are adhered to
• Accepting payment for all guests’ accounts both at the time of registration and at checkout
• Departure duties including friendly and efficient checkout of guests as well as expressing desire for return business
• Issuing keys and controlling safety deposit boxes
• Posting miscellaneous charges as requested
• Answering guest inquires in a timely and accurate manner
• Contributing to achieving the loyalty of our guests by exceeding their expectations and providing warm professional service
• Handling guest complaints and comments in a professional manner and providing the follow up required with co-workers and leaders
• Being aware and informed of rate/sell levels and seasons, contracted rates, packages and promotions
• Pre-arrival duties including blocking rooms with respect to special requests, loyalty member guests and large room types
• Clear and concise pass-on communication with all associates coming on to the next shifts.
• Any other duties as assigned

QUALIFICATIONS:

• Excellent interpersonal and communication skills when dealing with guests both internally and externally.
• Must have a genuine hospitality ‘gene’ and a passion for service excellence.
• Demonstrated professional telephone manners.
• Excellent organizational and time management skills and the ability to work under pressure.
• Ability to work independently with minimal supervision as well as cooperatively within a team setting.
• Must be able to stand and exert well-paced mobility.
• Previous Front Desk experience an asset
• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.

BENEFITS MARRIOTT EMPLOYEES ENJOY:

• Complimentary daily staff meal “lunch and dinner a” prepared by our culinary team.
• Birthday Dinner at Morton's Grille
• On-site Starbucks Discount
• Immediate access to the Associate/Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide.
• Complimentary Company sponsored events.
• Personalized electronic access to your pay statements and annual T4 statements- accessible from the comfort of your own home, any computer, tablet or smartphone 24 hours per day, 7 days a week via online.
• Growth and development opportunities within the Hotel.

Marriott Fallsview Hotel & Spa is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture, and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process

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Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Niagara Falls, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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