Guest Service Agent Job at LakeView Inn & Suites Okotoks
Job Description:
Definition: Under the supervision of the Front Office Manager or in their absence, the Front Desk Agent is responsible to register all arrivals and departures, process transactions, take reservations, take care of guests needs and process various administrative tasks.
Duties:
- Greeting guests, registering arrivals and departures and assigning them a room
- Answer telephone calls and take reservations
- Answer calls and direct them to the appropriate person
- Manage hotel room availability
- Always be aware of in house activities and events
- Follow up with management regarding particular issues
- Keep track of the list of arrivals
- Manage the delivery of courier items and confirm who the receiver is before accepting the parcel
- Take care of mail arrivals for guest and administration
- Recommend and make reservations for restaurants, tour buses and other local attractions.
- All other related guest services responsibilities.
- Assist with other related guests request in a timely and professional manner.Requirements:
*
- Excellent customer service and experience
- Pleasant, courteous, empathetic, fast acting, professional, discreet and friendly
- Strong communication skills
- Demonstrate organization and multi-tasking abilities
- Strong computer knowledge (experience with Opera PMS program an asset)
- Able to work in a team environment
- May be asked to work weekdays, weeknights, weekends and Holidays
- knowledge of Calgary area
- Hospitality or tourism diploma / degree or equivalent experience an asset
- Excellent English oral and written. A second language (preferably French) an asset
Job Types: Full-time, Part-time
Part-time hours: 32 per week
Salary: $16.25-$16.75 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Okotoks, AB T1S 1N1: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Application deadline: 2023-05-20
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