Guest Delivery Specialist Job at Mercedes-Benz Country Hills
As a result of the tremendous growth at Mercedes-Benz Country Hills, we have an immediate opening for a
Guest Delivery Specialist in our
Business Development
Center location in Calgary.
We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand.
Position Summary:
The
Guest
Specialist is responsible for answering in-bound leads from customers via email, phone and chat. They will initiate calls to schedule and confirm appointments in English. In addition, their duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.
Education, Skills and Experiences:
This fantastic opportunity is suitable for an energetic, self-motivated, customer focused individual looking to take their career to the next level!
Guest Specialist Duties:
- Answer emails and telephone calls from customers who have demonstrated an interest in the company's products.
- Communicate with customers by phone or email to provide information and promote business opportunities and/or to book and confirm appointments.
- Assist customers during their navigation on the website.
- Chat online with customers surfing on the company's website.
- Provide information on and actively promote motor vehicles or promotions.
- Enter the result of each communication into the CRM software and perform necessary follow-ups.
- Ensure a high level of customer satisfaction is always maintained.
- Build trust and maintain a solid business relationship with customers.
- Provide proactive communication with each customer after conclusion of sale.
- Source/find opportunities for renewal and for new business through multiple contacts with the dealers' customers.
- Participate in team meetings, workshops and individual development sessions.
- Perform any other assigned tasks.
- Other duties as required.
Delivery Specialist Duties:
- Ensures pre-delivery has been properly performed and the vehicle is ready for the client.
- Personalizes vehicle delivery to the customer’s needs by demonstrating the features of the vehicle and assist with set-up if necessary.
- Update weekly all inbound vehicle books/manuals to vehicles on order and status.
- Follow up with customers to ensure complete satisfaction.
- Issue purchase orders for various vendors
Requirements:
- High school diploma or equivalent.
- Fluent in verbal and written English language.
- Superior telephone manners and strong interpersonal skills.
- Outgoing, positive, ‘smile’ on the phone: fully grasp and apply the best practice guidelines for outgoing / incoming calls, emails and campaigning.
- Previous BDC experiences. Able to manage 50-100 interactions per day.
- Able to write simple, professional correspondence, including email, chat and SMS, etc.
- Knowledge of vehicles, equipment, and/or services offered.
- Strong knowledge of Microsoft Office products, including Email, Excel and Word.
- Able to maintain filing systems and basic database.
- Strong customer service orientation.
- Previous CRM experience an asset.
We offer:
- Outstanding leadership and support.
- Professional training and processes.
- Large customer base.
- Benefit package available.
- Career advancement opportunities.
We thank all applicants. Only those selected will be contacted.
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