About Us:
For over 40 years, Immigrant Services Calgary has been an integral part of the Calgary community, working to make a meaningful difference in the lives of newcomers. Through our work, we ensure families and individuals have the support they need to successfully begin a new chapter of their lives in Canada.

We continually innovate in our work, reimagining and transforming the newcomer experience to make it easier for our clients to access the support they need to thrive. We collaborate with partner agencies, governments, organizations, and community advocates, to help immigrants and refugees build thriving lives in our community.

Immigrant Services Calgary helps over 10,000 newcomers each year, connecting them to programs and services to unleash their potential.

Our Vision: Unleashing the economic, social, and civic potential of clients.
Our Mission: Connecting newcomers to the right service at the right agency every time.

The Position:
The Gateway Newcomer Planner works with a dynamic, interdisciplinary team dedicated to empowering newcomers through their settlement journey.

Reporting to the Team Lead, the primary role of the Gateway Planner is to support newcomers in their settlement journey, empowering clients to reach their dreams and goals in Canada. This is done through developing personalized plans, conducting comprehensive needs assessments, providing tailored referrals, and holding orientation sessions and educational workshops, in addition to providing support for a range of newcomer settlement challenges while offering the necessary first language interpretation /translation services.

ISC is part way through an exciting organizational and sector-wide transformation. The Gateway Planner’s success will be pivotal in the effectiveness of this transformation.

Duties and Responsibilities:
Client-Centered Services

• Serve newcomers to Canada, both virtually & in-person, in a positive, culturally sensitive, and constructive manner through the settlement process;
• Assist clients in identifying and assessing needs and assets, developing a personalized plan, and referring clients to appropriate programs and services;
• Provide practical and accessible up-to-date settlement information (e.g. housing, schooling, employment, childcare, health care etc.) to clients;
• Support clients in overcoming barriers to settlement and accelerating the integration process through providing supportive counseling;
• Follow up on client’s progress and integration into the community, and advocate for clients when required;
• Develop, coordinate, and report on group orientations/workshops for newcomers in consultation with Gateway Team and Lead, on a monthly basis.

Community Outreach

• Liaise with community members and agencies, promoting Gateway services, while facilitating client access to these agencies;
• Perform ongoing outreach activities to various ethno-cultural/community groups (e.g. Social media groups, community centers, places of worship etc.) to increase newcomer clientele;
• Work out of satellite offices within the community, to offer settlement services with a wider scope, as required by the Team Lead.

Administration and Reporting

• Responsible for accurately entering client information and service recordings into the Gateway System, including any follow-up services provided, in a timely manner;
• Complete group session forms, along with required evaluations and outcome measurements;
• Prepare and submit weekly update reports;
• Conduct orientation/workshop group activities and community outreach reports;
• Submit client success stories on a quarterly basis;
• Participate in strategic and organizational planning as required;
• Any additional tasks as required by the Team Lead.

Qualifications and skills:

• Bachelor’s Degree in Social Sciences, Business or related discipline.
• Cross-cultural sensitivity – Previous experience working across a variety of cultural and language groups;
• Strong networks within the community (e.g. community groups, places of worship, ethno-cultural organizations, employers, service agencies etc.);
• Excellent knowledge of software applications such as MS Office and SharePoint, and comfortable using different software, while learning/adopting others as they arise;
• Experience using Salesforce an asset;
• Strong knowledge of community programs and resources, including employability and the local labour market;
• Excellent English ability with exceptional skills in verbal, written, and electronic communication;
• A second language is required (preferred Pashto, Dari, Ukrainian, Russian);
• Excellent interpersonal, customer services and organizational skills;
• Demonstrate initiative and creativity while balancing multiple responsibilities and tasks at one time;
• Ability to operate with minimal supervision, clerical, and technical support;
• Ability to work under pressure, meet tight deadlines and adapt to rapidly changing situations;
• Availability to work occasional evenings and weekends; and,
• Ability to be flexible and work from home, onsite, or in-office as required

This role provides an opportunity to join an established organization that is poised for continued significant growth. Immigrant Services Calgary has recently been presented with the following awards (https://calgaryunitedway.org/agency-appreciation-awards/):

• Frontline Innovative Leadership Award
• Agency Social Innovation Award
• Together We can Award

Other attractions include the opportunity to:

• Join a rapidly growing organization with a strong track record of success;
• Make a legitimate impact on the community;
• Join an organization that has a commitment to nurturing in-house talent and ability;
• Change the way immigrant serving organizations collaborate and offer services in the community, across the province and nationally;
• Be a part of an organization that fosters a strong team spirit and sustains a commitment to operational excellence; and,
• Be a leader and innovator in the field of immigrant services.

How to Apply:

• If interested, please submit your cover letter and resume together as one document.
• Please name your cover letter/resume file using the format: First and Last Name – Position Title (e.g., Jill Smith – Position Title)

The position will remain open until a suitable candidate is found

Note: We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. Accommodation for job applicants with disabilities is available on request.

We are honored to work on the traditional territories of the people of the Treaty 7 region in Southern Alberta, which includes the Blackfoot Confederacy (comprising the Siksika, Piikani, and Kainai First Nations), as well as the Tsuut’ina First Nation, and the Stoney Nakoda (including the Chiniki, Bearspaw, and Wesley First Nations). The City of Calgary is also home to Métis Nation of Alberta, Region III.


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