Front desk agent Job at Hôtel Travelodge Québec
Hôtel Travelodge Québec Quebec City, QC
Workplace : 3125 boulevard Hochelaga, Québec, Quebec, Canada, G1V4A8
Salary: 19.88$ per hour
Travelodge Québec
Located at the gateway to Quebec City, the Travelodge Quebec offers 230 rooms and suites, as well as 12 conference and banquet rooms. Whether for leisure or business, the Travelodge Quebec is distinguished by its complete range of services: ample free covered parking, events for up to 450 people, free Wi-Fi, indoor pool with sauna, Bistro Bar, and many others. Our ideal location provides quick and easy access to the region's road network, and the hotel is within walking distance of the region's most famous attractions and the best shopping and dining in the area.
Reporting to the Reception Supervisors, the front desk clerk takes room reservations, greets guests upon arrival and during their stay, provides information about the establishment and its services, as well as tourist attractions, and receives customers' payments.
Job description:
- make reservations
- coordinate customers' arrivals and departures
- sell the products and services of the hotel
- collect payments for services offered
- answer various questions related to hotel services, tourist attractions, and activities in the region
- coordinate group arrivals and departures
- answer and transfer incoming calls
- handle customer complaints
- perform other duties related to customer service
Skills
- Knowledge of the hotel industry
- Resourceful and dynamic
- Demonstrate discipline and hard work in his tasks
- Able to work flexible hours
- Teamwork
- Collaborative Skills
- Safe and fast judgment
- Multitasking and sense of initiative
- Good public relations skills and good social skills
- Ability to identify customer needs
Education
- D.E.C. (Diploma of College Studies) - Asset
Language
- French spoken, read, and written
- English spoken, read, and written because we are serving an international clientele
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