What is the opportunity?

In this role as Fraud Investigator, you will gather, prepare and analyze documents and information relating to specific events, in an attempt to mitigate financial, reputational, regulatory and legal risk using established procedures and in accordance with RBC Insurance Policy. Shares responsibility for all components of investigations/fraud detection with peers and Managers of IIS. Ensures investigation work is accurate and up to date.

What will you do?

• Set up and triage of cases, as well as the ownership of tracking and reporting tools for cases and invoices.

• Gather and analyze documents in Insurance with a particular focus on loss prevention as well as intelligence gathering and identification of offenders.

• Investigate routine events with limited complexity.

• Update and maintain paper and electronic files ensuring accuracy, timeliness and thoroughness.

• Communication to Managers and Director, fraud trends, issues, significant control weaknesses or deficiencies identified during investigations.

• Complete root cause analysis of your closed investigations and proactively enhance IIS policy and procedure in conjunction with Investigators.

• Assist in triaging and upfront analytics on identified claims, supporting investigations as required.

• Active participation in projects that enhance fraud detection in Insurance business.

• Develop and maintain a network of internal partners and external peers in the industry, police and other authorities to ensure a consistent approach to the detection and investigation of criminal activity against RBCI.

What do you need to succeed?

Must-have:

• A minimum of 3 years fraud analytics and/or medical fraud adjudication experience

• Effective and strong written and oral communication skills

• Good research, organizational and analytical skills

• Ability to lead by example through provision of knowledge, cooperation and teamwork.

• Skills in Microsoft Office computer applications

• Strong technical knowledge of excel

Nice to have:

• University degree or equivalent experience

• Experience with gathering evidence

• Knowledge of RBC systems/processes an asset

• Bilingual (French & English speaking)

What is in it for you?

We thrive on the challenge to be our best, progressive thinking, to keep growing, and working together to build and deliver trusted reporting to help our stakeholders succeed and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation,

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to take on progressively greater accountabilities

#Hybrid