THIS JOB IS LOCATED IN YELLOWKNIFE (NORTHWEST TERRITORRIES), WHICH IS 4500 KM AWAY FROM TORONTO. IF YOU ARE NOT WILLING TO MOVE THERE, PLEASE DO NOT APPLY.

FOR DETAILS ON PNP (NTNP) AND ELIGIBILITY, PLEASE REFER TO https://www.immigratenwt.ca/en/entry-levelsemi-skilled-occupations

Position Title: Food Counter Attendant (NOC 6711)

Reports To: Restaurant Manager

STATEMENT OF PURPOSE
Create a positive experience for every guest, co-worker and supplier while working in the restaurant.

RESPONSIBILITIES & TASKS

• Guest Service

Customers are the focal point of our business; they are the team members' number one priority. Every customer is regarded as a guest in our restaurant and both the management and team members must ensure that their stay is always enjoyable.▪ Makes a positive first impression: smiles, eye contact, tone of voice and thank you.▪ Responds to guests with an appropriate sense of urgency.▪ Suggests products, combos or sizes appropriately.▪ Resolves guest concerns and complaints in a friendly manner.▪ Communicates with management team regarding service related issues.▪ Responds to request from guests in a friendly manner.▪ Communicates showcase needs to the baker and helps merchandise the product.▪ Keeps the front counter/drive thru area organized, stocked and ready for rush.▪ Thank the guest for their business.▪ Ensures that guests receive consistently fast and efficient service.▪ Takes the extra step (i.e. help a guest carry his/her bay to her table) when it is appropriate.▪ Cares for our guests and demonstrates this through behaviors shown while working.▪ Follows proper cash procedures.Food Preparation & Quality

Tim Hortons is known for always delivering both affordable and quality products to our guests. It is necessary that the quality of our products is not compromised.

▪ Always follows Tim Hortons standards and guidelines when preparing product for our guests.

▪ Ensures proper use of supplies and equipment while preparing the product.

▪ Prepares soups, sandwiches, bagels and accompaniments as required.

▪ Follows the order monitor to ensure correctness and completeness of each order.

▪ Delivers only accurate orders to our guests.

▪ Supports a "clean" dining environment through table clean up.

▪ Records baked items and waste on the production sheet.

▪ Prepares coffee according to standard approved by TDL procedures.

▪ Always records coffee times on the pots and discards expired coffee.

▪ Minimizes food waste, through making smaller quantities of food more often throughout the day.

Food Safety/Sanitation Food safety standards must be followed, at every stage, leading up to the delivery of the final product to the guests. These standards and procedures cannot be compromised.1/3▪ Follows proper hand washing techniques; after each task when using the restroom and other times, as appropriate.▪ Follows the practice of "clean as you go". Ensures that food preparation areas are always kept clean.▪ Regularly takes temperatures of the required product and records it in the Time & Temperature log.▪ Employs FIFO (First in - First out) when retrieving products.▪ Discards product that has expired and record the throws on the production sheet.▪ Follows all sanitation guidelines as outlined by the manager - completes all assigned sanitation tasks.Safety/Security

Every Tim Hortons’ employee has the right feel safe and secure while working.

▪ Properly and regularly uses alt safety equipment.

▪ Only operates equipment if properly trained or as required by applicable laws.

▪ Follows safety procedures when cleaning/handling equipment and utensils.

▪ Follows the restaurant’s established cash handling procedures

▪ Follows the restaurant’s Back Door safety procedures.

▪ Reports all accidents, unsafe conditions, security incidents to management.

Attendance
Schedules are created to ensure that the restaurant can meet gust service and secondary duty needs. When an employee is late or does not show up, it is difficult, for the-remaining team members to serve guests and carry out their secondary functions properly. Being consistently late, or missing a shift is unfair to co-workers and guests.

▪ Arrives at the restaurant prepared to work for the scheduled starting time.

▪ Works productively through the ending time of the assigned shift.

▪ Follows all break/meal period rules and time off requirements.

▪ Minimizes absences/tardiness; follows appropriate call-in/calf-off procedures.

Appearance
An employee’s appearance affects our guests' perception of a restaurant. It is important, therefore, that an employee follows the restaurant’s uniform policy.

▪ Wears the uniform designated for their position (clean & pressed).

▪ Wears shoes as outlined in the uniform policy.

▪ Keeps hair clean and properly restrained.

▪ Maintains a neat, clean, and professional personal appearance.

▪ Keeps fingernails trimmed, clean and free of dirt and nail polish.

Teamwork
It is said that many hands make less work. This is especially true at Tim Hortons. The systems we have set up in our restaurants make it necessary for employee to work together.

▪ Works together with other team members to provide the best possible service to our guests.

▪ Displays and maintains positive behaviors toward job and company.

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▪ Helps to create a positive, harassment-free work environment.

▪ Carries out guest services and secondary duty tasks that are assigned during the shift.

▪ Reacts positively when asked to perform a special task or assignment.

PERFORMANCE INDICATORS

▪ Completion of the AF TIMS training program

▪ Observance of behaviors associated win job description

MINIMUM JOB REQUIREMENTS

▪ Positive Team player

▪ Strong communicational skills

▪ Able to work in a dynamic, fast pace environment

▪ Ability to follow standards and direction.

▪ Able to work flexible days (including afternoons and weekends)

▪ Previous guest service experience considered an asset.

REOUIRED JOB COMPETENCIES

▪ Exceptional integrity and reliability

▪ Consistent guest focus

▪ Action and result oriented

▪ Strong interpersonal skills

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Job Types: Full-time, Part-time, Permanent

Salary: From $17.00 per hour

Benefits:

• Dental care
• Extended health care

Flexible Language Requirement:

• French not required

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evenings
• Morning shift
• Night shift

Supplemental pay types:

• Overtime pay
• Tips

Application question(s):

• Are you able to relocate to Yellowknife, NT?

Work Location: In person

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