EMERGENCY ROADSIDE FLEET MANAGER
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. A membership based, not-for-profit organization, we provide emergency roadside assistance, travel services, insurance coverage, and rewards savings, for over 147,000 members in Niagara. Our Emergency Roadside Services (ERS) department is one of our core business lines and we are looking for a Fleet Manager to join our growing team. The successful candidate enhances CAA Niagara’s culture leading a team of ERS Drivers (our roadside heroes).
COVID-19 VACCINATION EMPLOYMENT REQUIREMENT: As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (of all strains) against COVID-19. Proof of vaccination is to be provided upon offer of employment.

YOUR JOURNEY STARTS HERE:
As the Fleet Manager for CAA Niagara, you will lead with our values of integrity, teamwork, service excellence and respect & inclusivity. Accountable for quality, operational efficiency, and ensuring the highest level of member satisfaction, you will partner with the other Fleet Managers and the Contact Centre Manager to ensure a collaborative approach to service excellence and teamwork between contact centre and drivers.
Passionate with delivering rewarding member experiences, you would develop, plan, recommend and implement service enhancements that drive service excellence.

EXPERIENCE THE DIFFERENCE:
At CAA Niagara, we offer a great total rewards package that includes:

• Competitive Salary
• 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
• Robust Defined Contribution Registered Pension Plan
• Training & Development opportunities
• Give Where You Live Volunteer Program
• Green/Wellness Reimbursement Program
• Paid Personal Hours

REQUIREMENTS:
To be seriously considered for this role, please have the following in regard to:

• At least five (5) years of operations experience, with at least three (3) years of managing a team, preferably within a fleet, transportation or logistics operation.
• Education: Post-Secondary education in Business Management, Logistics or related field, or work experience equivalent
• Skills: You must have excellent interpersonal skills with the ability to lead with courage. Strong conflict resolution skills, you would showcase robust communication skills, orally and written, with the ability to connect with employees and facilitate collaboration of cross-functional groups.
• Characteristics: This is an integral position within a busy, 24/7 operation – you will be agile, flexible and resilient to change and have the ability to make quick decisions without all the facts immediately in front of you.
• Mandatory Requirements: Must have valid ‘G’ license (‘D’ an asset), clear drivers abstract, clear background check with the ability to obtain annual towing license from regulatory bodies and valid passport with the ability to cross Canada/US border.

RESPONSIBILITIES:
As CAA Niagara’s Fleet Manager, you will be supporting the daily management of a team of ERS Drivers, including but not limited to the following:

• Lead with strength, fairness and integrity to a team of ERS Drivers
• Coach and Develop employees to fulfill company and professional targets
• Employee Engagement & Culture. Lead by example and focus on ERS engagement and culture
• Maintain Health & Safety standards, placing an emphasis on a safety-first culture.
• Scheduling of employee work, including assignments, job rotation, training, vacations and paid time off, cover for absenteeism, and overtime
• Member interaction experiences and the ability to handle escalations from members, employees and/or suppliers
• Quality Assurance initiatives, including internal customers, reviewing NPS and CuSat scores and responding appropriately
• Operational Excellence. Collaboration with ERS Management team to contribute to operational success of the ERS Department as a whole.
• Budget tracking and adherence to overall budget, including contractor usage and overtime.

CAA Niagara values diversity in our workforce, as well as in our members, suppliers and others. We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.

CAA Niagara welcomes and encourages applications from everyone. Accommodations may available upon request for candidates taking part in all aspects of the selection process. If you would like to request a specific accommodation because of a disability or a medical need, please advise the Recruiter or Human Resources Associate when you are selected to participate in the recruitment process.

Job Type: Full-time

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