As a Gatestone Team Member, You'll Enjoy

• Performance-based bonus opportunities
• Supportive leadership and coaches
• Ongoing training to be the best that you can be in your job
• Leadership development programs to prep you for career growth opportunities (Gatestone loves to promote from within)
• Employee discounts to local stores and services
• Extra bonus opportunities through our Employee Referral Program

What's In It For You

At Gatestone, we understand that our corporate success starts by attracting the right people, developing and mentoring those that show potential, and taking steps to retain and promote our top performers.

· Office is easily accessible in Brantford and there is ample public parking nearby

· Paid, professional training provided to successful candidates

· Growth opportunities within the company and monthly performance incentives are offered

· Private medical insurance after 12 months.

· Employee Engagement Initiatives

· Earn monthly bonuses with our employee referral program.

Our company is currently experiencing strong growth and we are recruiting dedicated individuals for full-time, permanent positions. Our employees are motivated and encouraged to perform to the best of our collection team. In addition, a job at Gatestone is a career that opens many doors for you to grow within the company.

Gatestone & Co. is currently looking for financial support representatives to join their Brantford team. Successful candidates will join a team operating in a call center environment, answer consumer calls and assist consumers with various questions and concerns on behalf of various clients among Fortune magazine's 500 companies.

Salary

Starting - 15.50 and up + Commission

Job Description

· Assist with customer service calls and contact customers about their accounts

· Negotiate payment terms and methods using critical thinking skills and thorough questioning to overcome objections

· Ensures adherence to established procedures and policies

· Provide assistance to consumers, in the context of appropriate payment solutions, in a pleasant and professional manner

· Maintain a clean and safe work environment

· Ensure that objectives/targets are met

Requirements

· Strong communication skills

· Strong negotiation and customer service skills

· Consistent monitoring skills

· Detail-oriented, organized, efficient, and able to multi-task in a fast-paced environment

· Computer skills with working knowledge of MS Word, MS Excel and MS Outlook

· Superior oral and written communication skills

· Excellent attendance

· Experience in the use of banking database systems is an asset.

· Previous customer service experience or call center experience in sales and/or collection is an asset.

Other similar roles are named as Financial Services, Financial Representative.

Candidates with experience in customer service , bank , etc. are an asset.

Who We Are

Founded in 1926, Gatestone is an industry leader providing exceptional outsourced Customer Contact Centre and Business Process Outsourcing (BPO) solutions to the world’s most respected organizations. Our clients are some of the world’s most respected organizations including Fortune 500 companies.

Started by Nicholas Wilson from humble beginnings, Gatestone has grown into a major global outsourcing provider with 10 fully-integrated sites located across North America, Latin American, Central America and Asia offering skillsets across multiple experience levels and languages. Still, under original ownership, the company is supported by a long-tenured management team who provide unparalleled strategic leadership at all levels throughout the organization

We believe in our employees and invest in providing the best growth opportunities. Promotions at Gatestone are based on merit, past performance, and leadership potential. We recognize our top employees and help them succeed. We also have a full-time Employee Engagement Specialist who ensures we have fun while working hard!

When you join Gatestone, you do more than join a company. You become part of a team of talented and self-driven individuals dedicated to bringing success to the Company and their lives.

Be a part of an Awarding Winning Company. Apply today!

We are an accessible workplace.

Individual accommodation shall be provided for applicants with disabilities who meet the required qualifications. Please advise us at any time during the recruitment process

Job Type: Permanent

Job Reference: #HP

Job Types: Full-time, Permanent

Salary: $15.50 per hour

Schedule:

• 8 hour shift

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