Service Advisor Job Posting

Are you a passionate Automotive Service Advisor looking for a challenge to grow your career?

We have the right opportunity for you.

The role

We are seeking a full-time member to join our busy team as a Service Advisor in our high volume automotive and tire service centre.

What we offer

• Collegial team atmosphere
• Air conditioned and heated spaces
• Hands-on, virtual, and online training and development
• Onsite coaching and mentoring
• Competitive wages and benefit package, life, health, and dental coverages
• Career advancement opportunities

Our organization

Bertie Tirecraft Stevensville Auto Centre is proud to be a local family-owned business, serving our community since 1989. Our full service, 10-bay facility is located at 2776 Stevensville Road, right next to Tim Hortons & Meridian Credit Union. We offer a full line of brand name tires for cars and light trucks from top manufacturers like Michelin, Bridgestone, Goodyear, Pirelli, Cooper, Yokohama, and more. Our team of Apprentices and Technicians provide a wide range of services repairs and maintenance to all types of vehicles.

We are proud to provide ongoing support to our local community by working with the Fort Erie Hospital, the Lions Club, Kinsmen, local churches, and Minor Sports.

Our customer service promise

Bertie Tirecraft Stevensville is built on placing our customers needs first by providing high quality customer service. We stand behind our promise each time.

What you bring to the role

• High school and/or relevant post graduate courses
• Valid driver’s license
• 2-3 years of Automotive Service Advisor experiences in a Tire Shop or Dealership
• High standard of customer service, greeting and welcoming customers into our shop
• Clear and welcoming verbal communication, answering telephone, emails and following up with customer on a timely basis
• Able to book appointments & customer follow-up
• Able to create quotes for tire/wheel & mechanical repairs
• Able to create quotes for tire/wheel & mechanical repairs. Ensure timely follow up with customers and technicians. Maintain records of customer approvals
• Able to create work orders. Provide customers with recommended services and cost based on vehicle status report. Maintain records of customer approvals
• Knowledge of ordering & receiving of parts onto work orders. Liaising with Technicians and Parts Department to ensure accuracy of items ordered for repairs
• Able to efficiently close work orders, ensuring all details are included in the file as required, keeping customers abreast of progress
• Able to work well independently as well as in a team atmosphere
• Strong work ethics and integrity
• Other duties as assigned
• Available to work Monday to Friday 8am-5pm as well as a rotating schedule on Saturdays.

We thank all applicants. Only those selected will be contacted.

Bertie Tirecraft Stevensville is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount

Schedule:

• Monday to Friday

Experience:

• service advisor: 3 years (preferred)
• Customer service: 3 years (preferred)
• Automotive repair: 3 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

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