NOTE: This job is in Waterloo and requires at least 2 years of experience as a Manager or a Medical Consultant at a medical spa. Please do NOT apply if you cannot commute/relocate or have no related experience that meets the minimum requirement.

We are currently hiring an experienced Medical Spa Manager. The suitable candidates should be passionate about the beauty industry with at least 2 years of related working experience and/or marketing/sale skills. The Medical Spa Manager will provide consultation, oversee daily operations, develop and implement policies/protocols/procedures, manage inventory, develop budgets/targets, create marketing ads and promotional campaigns, provide excellent customer service, etc.

Requirements:

• Must have at least 2 years of experience as Manager or Consultant in a medical spa environment
• Must be familiar with popular medical grade skincare products and cosmetic procedures
• Must have leadership skills
• Mandarin speaking preferred
• Marketing or medical/health related university/college degree preferred
• Excellent communication skills (in English) and the ability to drive a positive and proactive team culture

Responsibilities:

• Provide consultation to customers on all possible cosmetic procedures and medical grade skincare products offered at our medical spa
• Ensure service quality and satisfaction from clients (and staff)
• Develop and implement policies/protocols/procedures
• Maintain or assist on website content
• Manage daily operations of the medical spa including placing and tracking orders for medical spa supplies and equipment
• Supervise all medical spa operations including open and close procedures, inventory management, and bank deposits
• Maintain established procedures to ensure all treatment rooms, restrooms, stock room and reception areas are clean and organized
• Complete quarterly monthly performance reviews and human resource needs assessments
• Analyze and monitor Key Performance Indicators to identify trends, opportunities, and deficiencies; take action to positively impact revenues and profit
• Develop or implement marketing strategies and client retention initiatives
• Oversee patient leads. Ensure all client leads are promptly contacted and proper follow-up is completed and recorded and scheduled
• Build client confidence, committed to increasing client satisfaction, sets achievable client expectations, assumes responsibility for solving client problems and ensures commitments to clients are met
• Model the brand, values, and lifestyle and maintain a professional image at all times; set high standards for self based upon competency model; build an effective network within the company and the local market
• Ensure medical staff are adhering to treatment standards and are fully executing the department’s programs and procedures. Enhance current and create new standards as per healthcare regulations
• Put the client first, model service and care standards at all times

Founded in 2017, Sunshine Cosmetic Clinic and Medi Spa is an award-winning and top-rated medical spa in the Kitchener Waterloo area. We offer competitive rates and industry incentives. We aim to allow our employees to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach. We look forward to working with you!

Job Type: Full-time

Salary: $70,000.00-$120,000.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• On-site parking
• Profit sharing
• Relocation assistance
• Store discount
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Waterloo, ON N2L 3R2: reliably commute or plan to relocate before starting work (required)

Experience:

• MEDICAL Spa Manager/Consultant: 2 years (required)

Work Location: In person

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