Program: RSVP
Location: Remote (National)

Who are we looking for?

Director, Contract Administration

Like WCG, you believe in the power of work to transform lives. As Director, Contract Administration, you’re part of a team that makes a difference by providing exceptional service to clients, employers and the community.

WCG’s Rehabilitation Services and Vocational Assistance Program (RSVP) is delivered on behalf of Veterans Affairs Canada and in partnership with Lifemark Health Group. As the Director, Contract Administration, you’ll see the impact of your work through leadership and oversight of a multi-disciplinary Contract Administration Unit (CAU), a high performing centre of excellence which employs talented, motivated personnel with a strong participant focus. Your superior contract performance is underpinned by data and analytics, touching every aspect of service delivery, from service standard performance to the processing of claims.

As a member of our strong and professional team, you work with your head—and your heart—to ensure staff have the knowledge, tools and systems to do their jobs effectively.

What you’ll do

• Use a performance excellence approach to ensure a high-quality participant experience and a consistent focus on achieving critical service standards
• Drive the financial performance of the CAU through effective operational and financial performance management, ensuring all budgeted targets are met or exceeded, and responsible financial performance is in line with operational effectiveness and efficiency
• Work with program and organization leaders to achieve optimal contractual requirements and participant outcome targets.
• Manage all aspects of the contract and administrative activities, including measuring the performance of the contract and ensuring service standards are met
• Build and maintain effective relationships with internal and external stakeholders to influence and facilitate solution development
• Drive a continuous improvement mindset, leading program management to develop and monitor action plans which improve and optimize performance; ensuring lessons are learned from challenges and solutions developed and implemented

What you bring

• A Bachelor’s Degree in Business, Finance, Administration or related discipline
• A minimum of ten (10) years’ cumulative experience establishing and administrating the contract management unit of a national complex program, with a minimum of five (5) years’ experience in a leadership role in this capacity
• Experience with oversight of performance measurement and quality management of a multidisciplinary health services program
• Experience with oversight of contract security team
• Experience with oversight of a claims processing and invoicing management team, preferably leading operations of a provincial or federal government contract

What we offer

• Competitive salary
• Comprehensive and flexible health and dental benefits
• Ongoing learning and development opportunities
• Generous time off allowance to support work-life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork

For complete job requirements, see the full Job Description here.

WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

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