For over 30 years, Safehaven has been providing exceptional care to children with developmental disabilities and complex care needs.

Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with medically complex care needs.

Safehaven serves individuals with disabilities and their families, through respite and residential programs at our Toronto, Etobicoke, North York, Woodbridge, Thornhill, and Aurora facilities.

Our Future

At Safehaven, we are constantly striving to better serve our clients and communities that need us most. That’s why we are currently exploring opportunities to expand our service offerings beyond children to include adults, developing programs and services to care for more medically complex individuals, and implementing innovative therapy and recreational programs for our existing and future clients.

In order for Safehaven to achieve our goals, we are looking for exceptional people with huge hearts who are motivated by positively impacting the lives of others and believe in our vision of creating a more inclusive world for people with complex care needs.

You will have the opportunity to make a real difference and improve the lives of clients and their families in our communities. You will be part of an outstanding team that is so passionate about the work we do.

Role Summary:

The Director, Clinical Programs and Quality & Safety is a critical leadership position reporting directly to the CEO of Safehaven. This role is responsible for overseeing the organization's day-to-day operations and professional practices, ensuring the highest quality of care and safety for Safehaven's clients and their families. The Director provides strategic guidance to the Program/Operations Team and professional practice team, overseeing program development, planning, quality and safety, compliance, and resource allocation. The Director, Clinical Programs and Quality works closely with the Director, Clinical Programs and Client Relations & members of the Board Quality, Safety and Risk committee.

Responsibilities:

• Provide strategic guidance to the CEO on program development, quality and safety, planning, and compliance issues, making recommendations on major program decisions.
• Support and advance board Quality, Safety and Risk Committee strategic directions
• Optimize resource allocation among programs, locations, and residences to ensure the highest quality of care and safety for Safehaven’s clients and their families.
• Oversee the organization-wide Occupational Health and Safety (OHS) programs, establishing effective measures and procedures to promote the health and safety of clients, families, and employees.
• Collaborate with the Safehaven Social Worker to assist with the internal and external complaints procedure.
• Coordinate all activities to ensure compliance with the Ministry of Children, Community & Social Services Quality Assurance Measures (QAM) and Licensing requirements.
• Maintain open and effective communication with the CEO, staff, and outside agencies.
• Provide ongoing updates to the CEO on key program activities, potential threats, opportunities, and operating policies to support Safehaven's objectives.
• Present and/or participate in committees that support the work of the Board of Directors.
• Ensure the highest standards of quality of care and safety are maintained for clients and families using Safehaven's facilities and staff.
• Champion Safehaven's Accreditation, Quality Assurance, and Ministerial Licensing processes and the organization's quality and safety mandate.
• Ensure that locations pass all licensing requirements, and that staff are adequately prepared and trained for annual licensing inspections, providing all necessary employee documentation to Human Resources.
• Develops programs for clients to enhance Quality of Care and Safety and develop more involved activities for the clients and families.

Qualifications:

• Registered Nurse in good standing with the College of Nurses of Ontario.
• A master’s degree in nursing, business administration, healthcare leadership, or a related field.
• A minimum of seven (7) years of professional nursing practice, including at least five (5) years of nursing management/supervisory experience.
• Experience working with clients who have multiple medically complex disabilities is preferred.

Skills:

• A visible leader with an approachable, personable, and optimistic demeanor and the ability to engage, empower and motivate others.
• Desire to work for an organization that is committed to providing exceptional service and be an ambassador of Safehaven values to provide services to clients and families.
• Excellent verbal and written communication skills, proficiency in presentation, and a record of professional presentations and publications.
• Ability to promote scholarly thinking and provide support and guidance for nursing research activities.
• Strong analytical skills and the ability to develop and use metrics for program evaluation.
• An energetic, organized leader with the ability to stay on task with multiple priorities.
• Understanding of the interface between nursing practice and information technologies; the ability to promote the effective use of information systems and to gain relevant information about nursing practice and nursing process.

We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process.

All Safehaven employees are required to be fully vaccinated as a condition of hire in accordance with Safehaven policies.

Safehaven is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.

Accommodation can be made for individuals identifying with a disability under the Ontario human rights Code.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• Monday to Friday

Work Location: In person

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