• Job Type: 1-year contract with the possibility of extension
• Job Title: Deskside Support Technician
• Location: 40 King St W, Toronto, ON
• Hours: M-F - 8:30am - 5:00pm
• Pay Rate: $26-28/hour

Overview:
This individual will be providing onsite technical support for employees in Ecosystems (ecosystem is a grouping of 2-3 floors for 1 or more business lines that work together or have the same functions i.e., HR, technology teams etc.)

Responsibilities:

• Resolve tickets opened by employees and the Service Desk team
• Providing end-user support to 400 - 900 users as it relates to their hardware, laptops/desktops, Windows 10 and MAC devices, Office Suite, VPN, Access Card, Printers/MFDs and application install issues
• Follow-up with users, scheduling repair appointments
• Updating assets in Service Now database
• Opening/closing tickets in Service Now
• Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware rollouts, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
• Handle software installation/support/upgrades
• Provide 1st/2nd level Help Desk support
• Perform basic LAN and internetworking related activities
• Communicate with customers to diagnose problem, establish E.T.A., and parts requirements

Qualifications:

• Must have a Diploma/Degree from a recognized IT program
• A+ certification & at least one certification from either Cisco or Microsoft
• A minimum of 3 to 5 years of deskside support experience
• A minimum of 3 to 5 years of IMAC experience doing hardware rollouts, refreshes, and other deployment related activities
• A minimum of 3 to 5 years of break-fix experience
• Have strong internetworking and troubleshooting skills
• Other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) considered an asset
• Must be a self-starter and have the ability to manage multiple tasks
• Exceptional customer service skills
• Good communication skills
• Ability to work independently or as part of a team
• Ability to complete tasks effectively with minimal supervision
• High-level skill set
• Outstanding people skills
• Self-starter, needs to be able to work on his/her own
• Able to assist users with issues after their deployments (all deployments are zero-touch that were completed the night before).
• Proficient in Windows 10 and Mac devices

IND2

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: $26.00-$28.00 per hour

Flexible Language Requirement:

• French not required

Ability to commute/relocate:

• Toronto, ON M5H 3C2: reliably commute or plan to relocate before starting work (required)

Experience:

• IT support: 3 years (preferred)
• break/fix: 3 years (preferred)
• Windows 10: 3 years (preferred)
• printer/MFDs troubleshooting: 3 years (preferred)

Licence/Certification:

• CompTIA A+ (preferred)

Work Location: In person

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