Pickering Casino Resort is seeking Dealer Supervisors!

Don’t miss the opportunity to join Pickering Casino!

Pickering Casino Resortis seeking dynamic individuals with a drive to succeed, strong guest relations and energetic; responsibilities of this role will align with the position of Dealer Supervisor. Successful candidates may be scheduled to work at both our Pickering Casino Resort locations.

Under the direction of the Manager, Table Games, this position is responsible for monitoring the day-to-day activities of table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all team members. Assists with the implementation all new table games initiatives. Responsible for the full recruitment cycle, training, performance management, development of dealers. Above all else, leading by example to create Great Experiences and Memories for all guests and colleague

Key Responsibilities

• Helps to create an engaged work environment by choosing positivity and fun, recognizes excellent peer performance, and by caring about and supporting our colleagues every day;
• Supervises and monitors Dealers in an assigned area; maintains game integrity; monitors game limits and cash/value transactions; may assign shift work assignments in an assigned area;
• Makes changes to schedules as required;
• Responsible for the performance management of Dealers including incident investigations, coaching, progressive disciplines and mentoring team members;
• Responsible for the full recruitment cycle for Dealers including resume screening, conducting assessments, interviews, onboarding, orientation and training of team members;
• Provides training and career development opportunities to new and existing team members;
• Monitors team member’s attendance and addresses attendance concerns in a fair and equitable manner;
• Investigates PVNs, prepares and issues disciplines and/or corrective actions to team members as required;
• Participates in the implementation of table games strategic plans;
• Requests fill/credit issuance as required;
• Verifies cash/value transactions pertaining to floats, fills credits and tips;
• Responds to and resolves employee relations matters and guests complaints in a timely and professional manner;
• Reports irregularities and suspicious activities to surveillance, security and management team as required;
• Assists in allotting player seating and waiting lists;
• Maintains a tidy work area;
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Supports the GEM program with team member awareness initiatives and measurement of guest satisfaction
• Performs other duties as assigned or directed.

Education and Qualification Requirements

• Minimum 1 year of supervisory experience in a commercial casino;
• Minimum of six (6) months of full-time dealing experience or one (1) year of part-time dealing experience required
• Secondary School Diploma; Post-Secondary education or a suitable combination of education and experience an asset;
• Knowledge and experience in a variety of table games required;
• Strong leadership skills with the ability to coach and mentor team members;
• Strong problem-solving and conflict resolutions skills;
• People-focused and committed to service excellence;
• Proactive and solution-oriented with a drive to succeed;
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication;
• Computer literacy in MS Office;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.

Work Environment Considerations

• Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise;
• Ability to stand and walk for extended periods of time;
• This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.

Special Working Conditions

Our reputation is of paramount importance. As such, we will conduct our business in an ethical and professional manner. Every team member will be obliged to understand and follow all the policies outlined in our Corporate Ethics & Conduct Manual and will disclose any irregularities or wrongdoing in accordance with the Company’s Whistleblower Policy.

The Company is committed to sound internal control policies and practices. Every team member will follow the internal control practices required of their position and department.

Compliance Requirements

• Every team member must comply with all requirements of the Corporate Ethics & Conduct Manual and with all other corporate policies communicated to the employee.
• Every team member will be familiarized with the business process documentation and internal control objectives related to their position, and how their job description aligns with specific internal control activities for which they are responsible.
• Adhering to all company and regulatory policies as they relate to functions of the position.

Licensing and Certification Requirements

Permanent employment is dependent upon the authorization and continued approval of Provincial regulatory bodies. New team members will complete an application and will begin work after regulatory approval is granted. Existing team members will reapply as necessary, and continuing work will be dependent upon successful renewal.For positions that require additional certification, the appropriate level of certification must be maintained.

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.

Job Type: Full-time

Salary: From $24.65 per hour

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evenings
• Morning shift
• Night shift

Ability to commute/relocate:

• PICKERING, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• management: 1 year (required)

Work Location: In person

Application deadline: 2022-11-01

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