Customer Service Representative - Remote Job at Advanced Drainage Systems
CSR Canadian Division
Role: Customer Service Representative (‘CSR’)
Location: Remote
Positions Open: 1
Pay rate: $20
Schedule: Monday to Friday 8 to 4:30 pm.
Permanent position
Service: Order Management Team
The Customer Service Representative (‘CSR’) is a key member of the Order Management
Team and provides a solution-based service to our valued customers via phone and online
support. A successful individual will be able to multi-task in a fast-paced environment with
professionalism and efficiency. This position requires a highly motivated team player willing to
go above and beyond. The role reports to the CSR Supervisor.
The responsibilities of this position include, but are not limited to:
· Process customer requests by telephone, email and online systems
· Perform order entry accurately with a sense of urgency
· Review orders and ensure 100% accuracy
· Interface with ADS Team members in Sales, Supply Chain and Logistics to support
customer needs
Job Skills: This position should possess the following skills / knowledge:
· Superb Verbal communication skills in English
· Strong computer skills, specifically Microsoft Outlook and Teams, Oracle….
· Data entry accuracy and efficiency
· Organizational skills and ability to plan, forecast and pivot in order to meet Order Management needs
· Focus, able to stay on task while maintaining priorities
Educational Requirements:
· High School or equivalent
Preferred Experience or Skills:
· 2-3+ Years of Customer Service in a call centre environment
· Bilingual (English and French)
Physical Requirements:
· Some travel may be required within Canada and USA (10%) for training
· Role is remote and suitable home office space is required
· Role will be sitting for extended period of time (6+ hours per day)
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- Vision care
Schedule:
- 8 hour shift
- Day shift
Work Location: Remote
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