Headquartered in Oakville, Ontario, JF Fabrics Inc, operating for over 45 years, is the leading Canadian wholesaler / distributor of home Decorative Fabrics, Trim, Drapery Hardware, and Wallpaper.

JF sells to over 15,000 customers throughout North America. The diversified customer base includes large retailers, designers and upholsterers. As well JF serves the hospitality, marine and RV industries.

The JF Vision is to be the leader in our Industry through Reliability, Innovation and Inspiration. We succeed by engaging and enhancing our customers experience through extraordinary service, quality product and our unwavering commitment to in stock and on time delivery. Continuous improvement is a focus throughout the organization.

Looking to add to our great team, JF Fabrics is immediately seeking an energetic and skilled

Bilingual Customer Service Representative

Are you committed to delivering an exceptional level of Customer Service? Do you pride yourself in being able to turn around a problematic situation for a customer?

If you share our vision for enhancing a customers’ experience through extraordinary service, then JF Fabrics is the perfect company for you to succeed. Our extensive training program will position you for success through product training seminars, phone shadowing, product and procedure training, and continual development.

The successful candidate will be responsible for:

• Incoming calls (average 40-60 calls daily) with efficiency and accuracy
• Placing orders via phone and email
• Responding to stock availability & pricing inquiries
• Tracking shipments
• Reaching individual and departmental targets including call volume, average call time, order entry accuracy etc.
• Handling goods being returned & organizing pick up arrangements with couriers
• Problem Solving client issues

Successful Candidate Must Have the Following Skills:

Personal Skills and Abilities: Positive and confident professional demeanour; strong communications skills, both written & verbal in English & French. Ability to multi-task in a well-organized manner; impeccable attention to detail; ability to prioritize and adapt to changing requirements; personable with an ability to form relationships and encourage cooperation without having the authority over such. Strong problem solving and decision-making skills

Functional Experience, Skills and Abilities: Minimum 2 years experience in Customer Service position, call centre environment an asset. Must be very strong in Outlook. Experience in AS400 an asset, but not required.

Advantages:

Full time hours Monday to Friday 37.5 hours per week, based on a rotating shift schedule. Competitive compensation package, fabulous in-house training provided.

Candidates will be subject to standard employment background check

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• Secondary School (required)

Experience:

• customer service: 2 years (required)
• Call center: 1 year (preferred)
• Customer Support & Client Services Occupations: 2 years (required)

Work Location: One location

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