Customer Service Representative

About Walker

Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions chemistries.

Growth and transformation are a natural part of our business and our employees evolve with us.

We are looking for a Customer Service Representative at our Walker Compost Facility location in Arthur, ON.

Reporting directly to the Packaging Operations Manager, the incumbent will be responsible for performing various administrative and order entry tasks that support the site’s customer service, production and logistics functions. The duties will focus mostly on order entry, processing bill of ladings, and data entry as requested by management. This is a permanent, full-time position.

Key Responsibilities:

• Communicating with customers to take orders and answer inquiries.
• Verify product orders and process sales orders within the Oracle business management system.
• Process bill of ladings and orders within OTM.
• Generate production reports.
• Complete general administrative duties to support office activities including but not limited to documenting, reporting and filing.
• Perform data entry tasks at the request of management.
• Other duties as assigned.

Qualifications:

• High school graduation or equivalent, post-secondary education an asset.
• 1-2 years of experience in an office environment.
• Experience executing sales orders within an Accounting or Business Systems program is preferred but not mandatory.
• Initiative and ownership with strong judgement to identify and resolve problems.
• Demonstrated ability to pay close attention to detail, ensuring work is completed correctly and thoroughly.
• Able to work under direction but also to take discretionary action under special circumstances.

Experience the Benefits of Working at Walker

Career Support

• Education reimbursement, training, and professional development opportunities
• Internal advancement opportunities at all levels
• Reimbursement of professional dues and tuition

Health & Well Being

• Wellness subsidy to support healthy lifestyle
• Employee Assistance Program (EAP)

Culture & Community

• 2 paid volunteer days per year
• Social and networking events

Salary/Wage & Benefits

• Competitive salary including a bonus component
• Group health/dental/vision/prescription drug plans
• Paid vacation days
• Short-term and long-term disability plans
• Term life insurance and critical illness
• Retirement programs including Pension, RRSP and TFSA

To learn more, visit walkerind.com

How to Apply

Our online assessment takes 10 minutes to complete. Save a copy by logging back into the application tool once you’re finished.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Need Help” button in the application.