Nature of Work
This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound calling, email requests and in person, accurate completion of work orders for installation, changes of service and payments on accounts. As a part time CSR, you will be scheduled a minimum of 25 hours to a maximum of 37.5 hours per week.

Principal Accountabilities
➢Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
➢Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
➢Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
➢Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
➢Respond to email requests and inquires utilizing superior customer service and business writing skills
➢Additional duties based on business needs

Required Education
➢Secondary School Diploma
➢Post-Secondary studies are an asset

Qualifications and Experience
➢Minimum of one-year experience in a computerized environment
➢Minimum one year of customer service experience
➢Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

Skills and Competencies
➢Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
➢Good communication skills (oral and written)
➢Strong problem-solving skills
➢Organized, attentive to detail
➢Ability to work through stressful situations
➢Ability to work individually and as part of a team

Job Type: Part-time
Part-time hours: 25 - 37.5 per week

Salary: From $23.77 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Application question(s):

• Are you willing to complete a criminal record check and reference check?
• Are you legally permitted to work in Canada?

Experience:

• customer service: 1 year (preferred)

Work Location: One location

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