Customer Service Professional - Work from Home Job at ContactPoint 360
Join our CP360 Family, today!
Who We Are:
We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We are proud to call ourselves innovative leaders in the industry and value how we have been able to grow significantly from 5 to 3000+ employees since opening 12 years ago. We are Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next level talent to our operations as we continue to expand.
At ContactPoint 360, we trust and empower our team when it comes to providing best-in-class interactions. We believe in thinking and acting differently.
Please check out our video on YouTube. This video is designed to give you an idea of the type of culture we have created here at ContactPoint 360: https://youtu.be/u3MiunLjyuA
Who are we looking for?
- Individuals that thrive in a fast-paced environment
- Passionate in promoting kind, caring and helpful behavior with a can do attitude
- Passionate about pets or is a pet owner
- Secondary school education or equivalent
- Above the age of 18
- At least one solid year experience in the customer service space
- Tech savvy and has an aptitude for learning about new technology and processes to bring value to the ContactPoint360 team
- Ability to multi-task and prioritize in a fast-paced, rapidly changing environment
- Ability to build positive relationships with customers and team members
- Exemplary verbal and written communication skills as you are expected to support different communication channels (Phone calls, Live Chat, and Emails).
- Exceptional skills in accurate data entry
- Strong interpersonal and independent problem-solving skills
- Highly reliable-strong attendance record
- Decision-making skills and ability to troubleshoot issues with customers
- Ability to pass a background check – Government valid photo IDs required
- Has a high level of grit to overcome challenges and obstacles with the team
- Willing to service 40 hours per week. Hours of operations are between 6am to 2am EST, Mondays to Sundays.
Responsibilities:
- Develop positive member relationships that lead to high levels of loyalty and retention, through inbound and outbound initiatives
- Work closely with our members in supporting them in the most professional manner from platform navigation inquiries, resolution finding, profile and listing concierge services
How We Value Our Team Members:
- A paid learning and development training program
- Medical and Dental Insurance
- Paid Vacation Time
Join the CP360 family today!
Follow us on:
Linkedin: ContactPoint 360
Facebook: ContactPoint 360
Instagram: ContactPoint 360
Twitter: ContactPoint 360
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