Customer Support

Job description

About Company

At Bluebits, we offer tremendous opportunities in developing your expertise, honing your skill sets, and building your career alongside a team of passionate, empowered, and engaged industry professionals. Bluebits is proud to offer a caring, open-minded, diverse working environment.

Bluebits Technologies is headquartered in Burnaby, BC, and is committed to building a more connected and greener community through our digitized, mobilized, and decarbonized green solutions. BlueBox is a smart parcel locker solution developed by Bluebits Technologies that tackles the long-standing Last-Mile Delivery challenges - delivery inefficiency, parcel theft, carbon emissions, and congestion. We take pride in pioneering this sustainable solution to better our communities economically and environmentally.

We are the proud nominee of two final nominations of BURNABY BUSINESS EXCELLENCE AWARD 2021. We are a team driven by our passion for technology. We are looking for high-potential talents to join us at our Burnaby headquarter.

Job Summary

· Greeting clients, answering phones, screening support emails and online support requests.

· Excellent interpersonal, oral, and written English communication skills.

· Ability to multitask and work in a fast-paced environment, and deliver timely results.

· Must be able to multi-task, prioritize effectively, and be very detail oriented

· Positive and professional team attitude – punctual, trustworthy, and reliable

· Strong attention to detail and time management/organization skills

· Proficiency in MS Office Suite (MS Word, Excel, PowerPoint, Outlook)

· Record and relay information, schedule, and confirm appointments.

· Customer service skills & ability to maintain confidentiality.

· Draft, modify edit and proofread documents.

Requirements

· Good interpersonal skill

· Willing to learn and grow at a fast pace

· Excellent verbal and written communication skills

· Comfortable with technology and working tightly with a team

· Previous customer service experience is preferred

· Knowledge of a second language is an asset

Visa Requirements: Must be legally eligible to work in Canada. Bluemyth Technologies is unable to assist candidates in obtaining Canadian work authorization.

Job Types: Full-time, Permanent

Schedule:

• Saturday and Sunday, 9am-5:30pm
• 8 hours shift

Salary: From $17 per hour

Job Type: Part-time
Part-time hours: 16 per week

Salary: $15.65-$17.00 per hour

Schedule:

• 8 hour shift
• Every Weekend

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• BURNABY, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location

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