About us

The UPS Store 382 is a small business in Cloverdale, BC V3S 1K4. We are supportive and social.

Our work environment includes:

• Regular social events
• Casual work attire

Company description

The UPS Store Canada for printing, shipping, mailbox rentals and small business needs.

Job description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing shipping and packing duties and more.

Responsibilities:

• Handle customer inquiries and complaints
• Record all transactions in the sales system and efficiently manage all monetary transactions
• Determine the shipping price using the appropriate software
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Pack items delivered for shipment according to the procedures
• Offer a professional appearance at all times
• Respond to any communications from emails or websites
• Follow up and assist clients in claim requests
• Sort mail and packages
• Perform any other reasonable duties requested by the employer

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Knowledge of accounting, marketing and human resources
• Skills in graphic design a asset
• Printing knowledge an asset

Job Types: Part-time, Temporary, Monday-Friday only

Salary: $15.65-$18.65 per hour depending on skills

COVID-19 considerations:
All customers and employees are required to wear a mask and sanitation procedures are in place.

Job Types: Part-time, Permanent
Part-time hours: 20 per week

Salary: $15.65-$18.65 per hour

Benefits:

• Casual dress

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
All current COVID-19 safety rules in place.

Ability to commute/relocate:

• Surrey, BC V3S 1K4: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: One location

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