The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you!

This is clerical work of moderate complexity involving the processing and issuing of various permits and providing customer services in the Planning and Development Department. An incumbent of this class receives and initiates the application process for rezoning, subdivision, preliminary plan approval and other approvals issued by the Planning Division. Checks various development applications for completeness of routine information including pre-screening for obvious non-compliance to regulations and by-laws; calculates fees from schedules and issues receipts. A Customer Service Assistant will receive and respond to routine enquiries related to zoning and property development, and provide routine information related to the Burnaby Zoning By-law. Other responsibilities include maintaining departmental records relative to current zoning, subdivisions, easements, study areas and other requirements pertaining to the development of a property; maintaining and filing permit and application records; entering data into the Permit Plan System using a computer terminal; monitoring information output; correcting errors and updating information. Performs related work as required.

Qualifications include completion of Grade 12 supplemented by or including standard commercial courses and courses relating to the work plus sound related office experience involving public contact preferably in a Municipal Planning department, or an equivalent combination of education and experience. Considerable knowledge of applicable departmental practices, procedures, rules and regulations and of the requirements of other departments and agencies relative to permit application processing; knowledge of account classification and of recording and balancing remittances. An incumbent will have sound knowledge of record keeping and routine correspondence preparation. Working knowledge of the zoning and other related by-laws. A Customer Service Assistant will have the ability to deal effectively and courteously with the public, officials and staff in supplying information and in explaining by-laws, regulations and departmental procedures, and to work with limited supervision and exercise sound judgement in making decisions.

The closing date for this competition has been extended until Friday, January 27, 2023. New applications are welcome!

All external applicants are required to be fully vaccinated for COVID-19 as a condition of hire. External applicants who are not able to obtain a COVID-19 vaccine for a reason related to a personal characteristic protected by the BC Human Rights Code can request an accommodation at any time during the recruitment process. City of Burnaby employees can refer to our COVID-19 Vaccination Policy for City staff.

Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.

Please contact People and Culture at 604-294-7303 if you do not receive a confirmation email within one hour of submitting your application online.

We thank all applicants for their interest; however, only those considered for an interview will be contacted.