Customer Representative Job at JD Sports Canada
Department: Customer Service
Workplace Type: Remote (BC or QB)
Job Type: Full-time, Permanent
The Team:
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
The Role:
We are looking for a full time Customer Experience Representative who will develop a best-in-class online experience for our customers. You will also be taking an analytical approach in funnelling orders in order to optimize customer satisfaction and retention rates. Most importantly, you will ensure exceptional customer service support to our customers assist them with any inquires or concerns they may have.
Duties/Responsibilities:
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Workplace Type: Remote (BC or QB)
Job Type: Full-time, Permanent
The Team:
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
The Role:
We are looking for a full time Customer Experience Representative who will develop a best-in-class online experience for our customers. You will also be taking an analytical approach in funnelling orders in order to optimize customer satisfaction and retention rates. Most importantly, you will ensure exceptional customer service support to our customers assist them with any inquires or concerns they may have.
Duties/Responsibilities:
- Responding to customer inquiries in a timely manner through all communication channels (phone, emails, live chats).
- Maintaining and updating customer orders and information as they occur.
- Managing order processing in order to funnel orders to the appropriate channels for shipping and handling.
- Creating and maintaining new customer support initiatives and strategies to increase revenue and retain existing customers.
- Fluency in French is a bonus
- Experience working in E-Commerce, Customer Service or Digital Sales.
- Exceptional analytical and problem solving skills.
- Proficient in Microsoft Excel and other Microsoft Office applications.
- Ability to meet deadlines and work independently and as part of a team.
- Highly organized and detail oriented with the skill to learn quickly, take initiative, and adapt easily to changes.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.