Company Biography:
Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa First Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational innovations. With 13,000+ students from 20 countries around the world, two main campuses in Sarnia, Ontario, and a growing roster of more than 90 diploma, certificate and degree programs, Lambton College offers students flexible learning options with a broad range of programs and courses that incorporate elements of classroom, mobile, hybrid and accelerated educational alternatives.
Lambton College ranks #1 in Ontario and #2 in Canada for Research in 2020 in addition to maintaining a ranking within the top 3 Colleges for Research for five straight years.
At Lambton College, we’re proud of where we have been, but more importantly, where we are going, together. With Caring and Vitality as two of our core values at Lambton College, you know you’ll be joining a team of passionate and fun colleagues.
Specific Accountabilities:
This is a temporary, part time support staff position, replacing a bargaining unit employee. This position will start as soon as possible and end June 20, 2025. Working 24 hours per week at an hourly rate of $30.47 reporting to the Associate Registrar.
The Customer Care Specialist is responsible for providing seamless service to students. Responsible for coordinating the resolution of all student inquiries and issues presented through various virtual and in-person inbound channels. Elevates issues or inquiries to the next level of service when required. Responsible for transactional inquiries related to admissions, registration, student records, transfer credits, student financial aid programs, and convocation, while referring complex cases to the appropriate team member. Provides back-up support to teammates during peak periods.
Qualifications:
Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.
Lambton College hires on the basis of merit and is committed to employment equity. In support of a diverse and inclusive college community, Lambton College welcome applications from all qualified candidates, including Indigenous, Métis and Inuit persons, members of sexual minority groups, persons with disabilities and visible minorities.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa First Nations, for over 50 years, Lambton College has been a ground-breaking institution. Lambton College is a national leader in applied research, teaching methodologies, experiential learning opportunities and future-facing educational innovations. With 13,000+ students from 20 countries around the world, two main campuses in Sarnia, Ontario, and a growing roster of more than 90 diploma, certificate and degree programs, Lambton College offers students flexible learning options with a broad range of programs and courses that incorporate elements of classroom, mobile, hybrid and accelerated educational alternatives.
Lambton College ranks #1 in Ontario and #2 in Canada for Research in 2020 in addition to maintaining a ranking within the top 3 Colleges for Research for five straight years.
At Lambton College, we’re proud of where we have been, but more importantly, where we are going, together. With Caring and Vitality as two of our core values at Lambton College, you know you’ll be joining a team of passionate and fun colleagues.
Specific Accountabilities:
- Front line team member responsible for receiving each customer inquiry through various virtual and in-person inbound channels and asking probing questions to determine the client’s exact needs
- Responsible for coordinating service delivery within departmental service standards
- Required to advise customers on a very wide variety of topics so must be very knowledgeable of all services, functions, policies, etc. of the College and in particular, the Office of the Registrar and Financial Aid Services
- Refers issues beyond the incumbent’s scope to the next level of service for action and response
- Allocates tasks to work study and EBAT students and follows up to ensure completion of those tasks
- Responds to third party enrolment and education verification inquiries
- Proven customer friendly communication and interpersonal skills
- Ability to use tact, diplomacy and judgement
- Excellent problem-solving skills
- Well organized with the ability to prioritize tasks as appropriate
- Works well in a team environment
- Conflict resolution skills
- Other Duties as assigned
This is a temporary, part time support staff position, replacing a bargaining unit employee. This position will start as soon as possible and end June 20, 2025. Working 24 hours per week at an hourly rate of $30.47 reporting to the Associate Registrar.
The Customer Care Specialist is responsible for providing seamless service to students. Responsible for coordinating the resolution of all student inquiries and issues presented through various virtual and in-person inbound channels. Elevates issues or inquiries to the next level of service when required. Responsible for transactional inquiries related to admissions, registration, student records, transfer credits, student financial aid programs, and convocation, while referring complex cases to the appropriate team member. Provides back-up support to teammates during peak periods.
Qualifications:
- 2 Year diploma in Business Administration, Human Services or Office Administration, or equivalent
- Minimum 1 year of experience in a Registrar’s Office preferred
- 3 years experience in a student services environment
- Experience/understanding of financial aid an asset
- Knowledge of MS Office Suite and student information databases
Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.
Lambton College hires on the basis of merit and is committed to employment equity. In support of a diverse and inclusive college community, Lambton College welcome applications from all qualified candidates, including Indigenous, Métis and Inuit persons, members of sexual minority groups, persons with disabilities and visible minorities.
Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.