Here's how you will contribute to the success of the company:

Our team goal is to make sure people use the best tools to work efficiently. You will contribute to this objective by being the main point of contact for all incoming calls, various requests from our customers, which consists of both our direct and partner channels. Succeeding in this role means having the customer's concern at the heart of your actions while being attentive to needs. To do this, you will collaborate with sales advisors, direct customers, partners and other key stakeholders.

Here's what your day-to-day will look like in this role:

• Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives;

• Provide training on our products and platform, along with onboarding and sales support to both new and existing customers;
• Collect customer feedback and identify opportunities for Sherweb to continuously improve their products and services offerings;
• Provide pre- and post-sales support;
• Play a vital role in customer satisfaction by offering best-in-class, efficient and professional solutions;
• A strong focus on first contact resolution and problem solving in a timely manner;

• Handling and taking ownership of internal requests and processes, on behalf of our customers.

Here's what you need to have and master to get the job:

If you have at least half, you have a great chance to receive a call from us.

• You must be bilingual in French and English. Spoken and written.

• 2 years of customer-facing experience
• Ability to juggle multiple tasks and priorities
• Strong written and verbal communication skills
• Strong time management and organizational skills
• Excellent knowledge of Microsoft products (Outlook, Teams, Excel)

• Experience in a similar, or sales focused role is preferred
• Ability to provide a quick turnaround for customer needs
• Passionate about the customer experience
• A natural, personable, and dedicated team player
• Experience in IT is preferred

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Generous and caring colleagues of various professional and cultural backgrounds
• Opportunity to recommend quality talent from your network through our generous referral program

A flexible total compensation offer

• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• A corporate discount program to help you save at merchants in your community

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

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