Clinical Manager, Emergency Job at Health Sciences North
Clinical Manager, Emergency
Competition #
2031
Job Title
Clinical Manager, Emergency
Department
Emergency Services
Status
Permanent
Work Type
Full-time
Affiliation
Management
Shift Assignment
As assigned
Bilingualism Required
N/A
Police Check Requirement
N/A
Site
RLHC- Management
Salary Information
$103,915.50 to $122,245.50
Application Closing Date
Dec 28, 2022
Permanent, Full-Time
Positing ID: 2031
Location: Sudbury, ON
An exciting new opportunity awaits you within a dynamic and growing health care environment in Sudbury, Ontario. Home to over 330 lakes and rivers, the City of Greater Sudbury is the place to live, play, and learn with year-round access to some of Ontario’s greatest scenery and outdoor experiences.
Health Sciences North (HSN) is seeking a Clinical Manager, Emergency Services, to provide leadership and direction through planning and organizing the day-to-day operations of the Emergency Department (ED) for all providers. Promote the delivery of optimal care to patients through day-to-day planning and management of human and material resources. Lead departmental planning related to performance improvements, quality risk management, and patient and staff safety, emergency preparedness. The Emergency Department is a dual clinical manager model providing resources for operational and continuous quality improvement.
The ideal candidate must have successfully completed a minimum of four (4) years’ Bachelor’s Degree in Science of Nursing (BScN) or in a related professional health care field, from an accredited university. Also, the candidate will have a Master’s Degree or actively pursuing a Master’s in Business or Health Administration is preferred. As well as have a current Certificate of Registration in good standing with an applicable regulatory college. Minimum experience of five (5) years’ working as a health care professional in an ED within a health care environment and a minimum of two (2) years’ experience working in a leadership/supervisory role, preferably in a health care environment is required.
If you enjoy working in a fast-paced, team environment and are looking for a rewarding career opportunity, you are encouraged to view the full job description on the HSN Careers Website
We offer competitive salary and vacation, extended health and dental benefits, a pension plan through HOOPP.
KEY FUNCTION:
Provide leadership and direction through planning and organizing the day-to-day operations of the Emergency Department (ED). Promote the delivery of optimal care to patients through day-to-day planning and management of human and material resources. Lead departmental planning related to performance improvements, quality risk management, and patient and staff safety, emergency preparedness.
REPORTING:
Under the general direction of the Administrative Director, Critical and Emergency Care.
DUTIES:
- Provide collaborative management, accountability and coverage of the ED operations and ongoing continuous quality improvement.
- Develop goals and objectives, and use lean principles to establish and implement procedures for department operation.
- Coordinate the day-to-day utilization of human and material resources to achieve program functions.
- Design, promote, and facilitate the use of systems to ensure that the provision of patient care is consistent with program and professional standards.
- Identify problems and deficiencies in the delivery of optimal patient care, and facilitate a multi-disciplinary approach to the formulation of solutions.
- Determine and document space, equipment, supply, and service requirements; select and purchase equipment and supplies as budgeted.
- Assume fiscal accountability of the departmental operation according to approved budget.
- Manage human resources which include: recruitment, selection and training.
- Guide, motivate, monitor and supervise staff, develop standards of performance, evaluate performance and make recommendations on disciplinary action if required.
- Evaluate patient care and satisfaction on an ongoing basis and formulate solutions for improvement.
- Lead the Program’s staff in the development and monitoring of quality indicators.
- Ensure the ED team is prepared for site visits and surveys by licensing/accrediting agencies.
- Lead performance measurement activities around data quality, analysis, and dissemination of findings of key reports (e.g. Hospital Report Series, Canadian Institute for Health Information (CIHI), National Ambulatory Care Reporting System (NACRS), and Decision Support).
- Direct the maintenance and ongoing development of the ED performance measurement system to track key performance measures related to departmental strategic planning.
- Lead departmental risk management processes (e.g. legal and contract reviews, claims management, and incident/accident reporting) and ensure the implementation of processes are in compliance with the Quality of Care Information Protection Act (QCIPA) and provincial privacy legislation.
- Develop, implement, manage, and evaluate ED activities and policies related to disaster and emergency preparedness.
- Establish an effective departmental complaint resolution process in consultation with the ED administrative team and Quality Risk Management department.
- Oversee the work of others in compliance with the Occupational Health and Safety Act (OHSA), its regulations, and HSN policies.
- Provide hospital wide, on-call coverage for problems and serious issues after hours and on weekends according to scheduled rotation.
- Determine and align improvement projects with HSN’s Strategic Plan; monitor and adjust to achieve goal outcomes.
- Participate in the accreditation process and work to ensure that the program and HSN achieve, maintain and continually improve upon their accredited status.
- Teach, coach and lead staff in the development and monitoring of quality indicators and improvement initiatives.
- Engage in and foster professional development of all staff and provide opportunities for learning within budgeted resources.
- Ensure a safe environment for patients, staff and visitors; investigate report, debrief and take or direct corrective action as required on incidents.
- Collaborate with internal and external stakeholders/organizations/community groups to achieve program objectives, integrate and link services and foster partnerships across the continuum of service delivery.
- Participate in education and training specific to current, relevant federal and provincial health and safety legislation, standards and guidelines.
- Represent the department or program on various committees and in meetings as required.
- Perform other duties as required.
QUALIFICATIONS
EDUCATION AND TRAINING:
- Minimum of a four (4) year Bachelor’s Degree in Science of Nursing (BScN) or in a related professional health care field, from an accredited university.
- Master’s Degree or actively pursuing a Master’s in Business or Health Administration is preferred.
- Current Certificate of Registration in good standing with an applicable regulatory college is required.
- Ministry of Labour “Worker Health and Safety Awareness in 4 Steps” training certificate is required.
EXPERIENCE:
- Minimum of five (5) years’ experience working as a health care professional in an ED within a health care environment.
- Minimum of two (2) years’ experience working in a leadership/supervisory role, preferably in a health care environment.
KNOWLEDGE/SKILLS/ABILITIES:
- Demonstrated knowledge of a variety of groups of stakeholders impacting the ED both within and outside of HSN.
- Demonstrated ability to apply hospital and departmental policies.
- Demonstrated ability to manage staff performance and initiate and conduct performance evaluations in accordance with HSN policy.
- Demonstrated ability to work independently and make sound judgments involving technical and confidential material.
- Demonstrated team-building skills with the ability to lead, motivate, and teach others by using the principles of adult learning.
- Demonstrated time management, prioritization, organization, and problem-solving skills.
- Demonstrated ability to provide a customer-focused approach to service delivery.
- Demonstrated ability to coach, advise and teach others using the principles of adult learning.
- Demonstrated training, experience or utilization of lean methodology for process improvement.
- Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
- Knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
- Ability to use tact and discretion in dealing with health care providers and employees.
- Demonstrated excellent computer skills with proficiency in Microsoft Office software (e.g. Word, Excel, Power Point and Outlook) and patient information systems.
- Demonstrated superior interpersonal and communication skills, both written and verbal.
- Demonstrated commitment to the safety of co-workers and patients.
PERSONAL SUITABILITY:
- Demonstrated commitment to ongoing professional development.
- Demonstrated professionalism in dealing with confidential and sensitive issues.
- Demonstrated positive work record and excellent attendance record.
- Ability to meet the physical and sensory demands of the job.
- Ability to travel between local sites.
Selection Process: Candidates will be selected for this position on the basis of their skill, ability, experience and qualifications as identified in the resume and completed Application Form submitted. The Hospital reserves the right to conduct a formal interview where required.
HSN THANKS ALL APPLICANTS.
ONLY THOSE SELECTED FOR INTERVIEWS WILL BE CONTACTED.
WE WILL NOT ACCEPT APPLICATIONS AFTER THE CLOSING DATE AND TIME.
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