Customer Service Representative
Clerk 12

Amendment December 20: Posting closing date extended to January 20, 2023

An eligibility list may be established.

On November 1, 2021 the BC Public Service announced the COVID-19 Vaccination Policy that defines the conditions and expectations for BC Public Service employees regarding vaccination against COVID-19. Among other possible measures, proof of vaccination will be required. It is a term of acceptance of employment that you agree to comply with all vaccination requirements that apply to the public service. More information can be found here.

A multi-faceted role in a quality service environment

If you’re looking for an exciting role in a dynamic, public service environment, this could be just the position you’re after. As a Customer Service Representative with Service BC in Salmon Arm, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Your strong service orientation and ability to multi-task skills are important in this role. We are seeking a confident individual able to perform duties with a high degree of initiative, flexibility and efficiency. In this position you will provide over-the-counter, telephone and correspondence services to respond to public enquiries. This role calls for an analytical thinker with a keen attention to detail and experience handling financial transactions, as another component of this position is receiving payments from the public. You are also required to proficiently use many computer programs delivering service to the public. You enjoy meeting the public’s needs in a service oriented environment. You are a positive team member, establishing and maintaining effective working relationships that enable you to complete work, provide quality services and share information. If you are interested in working in a rewarding and dynamic environment, this is the job for you.

Service BC is an excellent opportunity to develop your career with government due to the exposure to a wide variety of programs.

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

For information about the Indigenous Applicant Advisory Service please visit: Indigenous Applicant Advisory Service - Province of British Columbia (gov.bc.ca).

For complete details about this opportunity, including accountabilities, please refer to the attached job profile. For specific position related enquiries, please contact cheryl.swityk@gov.bc.ca DO NOT SEND YOUR APPLICATION TO THIS EMAIL ADDRESS. For more information about how to create or update your profile and how to submit your application, please refer to the Job Application page on the MyHR website. If you are still experiencing technical difficulty applying for a competition, please send an e-mail to BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible to assist you.

NOTE: Applications will be accepted until 11:00 pm Pacific Time on the closing date of the competition.

Job Requirements:
In order to be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined below:

• Minimum grade 12 graduation required, or equivalent (GED).
• Experience providing customer/client service.
• Experience with conflict management and dealing with emotionally charged individuals or groups.
• Clerical/admin experience, education and/or relevant training.
• Experience in word processing and other computer applications such as MS Word, Outlook, Excel.
  

Preference may be given to applicants with one or more of the following:

• Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
• 6 months or more of experience in any of the above requirements.
• Completed a training program focused on customer service/service excellence.
• Experience providing service through multiple channels (e.g., in-person, phone, email).
• Clerical and Administrative office experience in a public service sector environment (i.e. Municipal, Provincial, Federal).
• Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
• Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.
  

Willingness:

• To keep self-informed on current trends and issues through ongoing training, education, and participation in branch projects.
• To perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
• To lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 1O feet and to manipulate them from heights which may require the use of a foot stool.
• To travel occasionally, for varying lengths of time.
  

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located in the Additional Information section at the bottom of the posting.

A Criminal Record Check (CRC) will be required.

APPLICATION REQUIREMENTS:

Cover letter required: NO - Please do not submit a cover letter as it will not be reviewed.

Resume required: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES (COMPREHENSIVE) - As part of the application process, you will be prompted to complete a comprehensive online questionnaire to demonstrate how you meet the job requirements. Please allot approximately 60 minutes to complete the questionnaire.

IMPORTANT: Comprehensive questionnaire responses will be used to shortlist applicants against the job requirements. Please ensure you include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and your accountabilities and accomplishments.