The Client Interaction Coordinator is responsible for providing live answers for employees who are calling to report an absence or incident, or clients calling to refer an employee to the Absence Management program.

Responsibilities:

• Calls are relatively short, all inbound
• Handling attendance support calls and accurately reporting all absences using in house applications
• Handling Health, Safety & Risk calls and taking care of follow-up activities as required
• Answering all incoming referral calls from clients and completing referral intake as required
• Referring callers to other resources as appropriate
• Operating Kofax system to attach incoming medical documents to claims
• Completing other intake activities in between phone calls
• Communicating with different departments within Morneau Shepell via phone and email
• Working with the team to ensure that all responsibilities are completed according to service level agreements
• Meeting established productivity objectives
• Adhering to scheduled shift times which may include evenings, weekends and stat holidays
• Assisting other Client Services teams as required

SHIFT:

This is an office that operates 24 hours per day, 7 days per week, and 365 days per year.

Must be available to work any day of the week, will be given 5 shifts a week, 8 hour shifts between either:

- option1: 6 AM-4 PM EST (will be rotating between these three shifts: 6am- 2pm, 7am-3pm, or 8am-4pm)

- option 2: 3 PM - 1 AM EST (will be rotating between these three shifts: 3pm-11 pm, 4pm- 12am, or 5 pm-1 am)

**If their shift aligns with a stat holiday they will either get a day in lieu or stat pay

Must Haves:

1. Bilingual French/English

2. 1+ year of fast-paced customer service experience (retail, hospitality, contact centre, etc)

3. Tech savvy (MS Office, ability to do basic troubleshooting at home)

4) Internet Speed - 25 MBPS Up/ 5 MBPS Down (Screen shot required)

Selected applicants will be contacted. Thank you!

À propos d'Aston Carter:

Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.

Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.