Area Director - Ottawa Job at Planet Fitness - Taymax Group
Ontario (Remote)
123 Main Street, Toronto, ON 55555, Canada
We're committed to bringing passion and customer focus to the business.
The Area Director is responsible for ensuring that each club within a designated area exemplifies the
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
The Area Director is responsible for ensuring that each club within a designated area exemplifies the
PF brand, culture and values, achieves the desired financial results, and successfully executes
operations, procedures and programs. This position will lead, support and develop a team of Club
Managers resulting in outstanding member experience across the designated portfolio of clubs. The
Area Director must have a holistic view of the business and be able to quickly assess and prioritize key
actions to achieve and exceed each club's primary service and financial metrics.
Essential Functions/Key Responsibilities:
- Maintain daily contact with Club Managers and conduct routine club visits to support the club team by identifying business opportunities, removing barriers and developing strategies for success basing the visits on the following:
- Interact with members and employees exemplifying professionalism, our Core Values and Company Mission Statement
- Ensure training on all Planet Fitness and Taymax company policies, procedures and standards has been completed within a timely manner for all team members
- Conduct club walkthroughs to identify critical issues that could impact member experience working with the Club Manager and the appropriate corporate team to address
- Implement action plans to address all outstanding issues and areas of opportunity
- Evaluate cleanliness, safety and member satisfaction along with the overall club environment to ensure each club is consistently reflective of the PF brand, culture and company values
- Ensure the club environment promotes compliance with company policies and procedures for all team members
- Oversee 7-15 club managers at assigned locations, providing training, coaching, guidance and development on a consistent, regular basis
- Assist Club Managers in hiring, training and evaluating club staff, assisting in performance management and progressive discipline
- Handle all elevated member problems, point of sales issues and questions
- Facilitate monthly management meetings
- Track and analyze club scores, monthly sales and marketing statistics, collaborating with Club Managers to ensure balance sheet accuracy
- Perform monthly inspections on facilities to address the issues of club appearance, cleanliness and club operations
- Oversee club and equipment maintenance and repair, monitor use of the tracking system making sure all issues are properly turned in
- Handle pre-sale of any new clubs (hire and train Club Manager and staff, set up operation)
- Other duties as needed based on business needs
Key Areas of Focus:
- Member satisfaction through proper execution of Planet Fitness’s core values
- Team performance and effectiveness
- P&L and Key Performance Indicators: processes for best practices, management and results
- Brand Ambassador
Skills and Qualifications:
Bachelor’s degree preferred and a minimum of five years of relevant experience
- Ability to communicate clearly and effectively, and act decisively
- Possess a results-driven attitude with the ability to work independently, make quick decisions and prioritize appropriately
- Proven track record of leading a team and maintaining a high performing, service-driven and dynamic work environment
- Strong planning and organizational skills with the ability to multi-task and prioritize as needed
- Discretion when handling sensitive and confidential information
- Experience with Microsoft Office Suite
- Experience using an ATS and HCM a plus
Other:
Supervisory Responsibility: Manage 7-15 Club Managers
Travel: Approximately 75% to local clubs, Taymax corporate office and other locations as needed.
Physical Demands: Ability to continuously stand or walk, bend, squat and occasionally lift up to 50
pounds. Will occasionally encounter toxic chemicals.
Work Environment: This job is subject to a variety of physical conditions when in the club
environment. This job also operates in a professional office environment and uses standard office
equipment, such as computers, phones, copiers, filing cabinets, fax machines.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest in a position with Taymax Group.
Taymax Group is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. Our success is directly related to our people and as a company, we strive to foster an inclusive and diverse environment where we all work toward our common goal; to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we can all the Judgment Free Zone. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic.
Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are a person with a disability and require accommodation in order to successfully submit an application, please contact Human Resources at hr@taymaxgroup to make an accommodation request.
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