The purpose of the position is to provide assistance related to the installation, operation, and maintenance of computer software application programs. Provides hands-on technical maintenance or walks users through a troubleshooting and resolution process. The position will act as a liaison between ITSS and the partnering department.

Duties will include:
 Troubleshooting system and application related issues in conjunction with the clients, ITSS staff, and external service providers as required using appropriate system tools;
 Maintaining detailed knowledge of the application, and related interfaces, and the configuration of such, by developing and maintaining application standards and guidelines, and accurate documentation;
 Liaising with the client, ITSS, vendors and external organizations and external service providers on an as needed basis ensuring that the system meets and/or exceeds standards/policies/procedure;
 Monitoring, supporting, configuring and administering the daily operations (including system patches) of the complex system, including but not limited to highly specific business modules;
 Developing, implementing, and executing test plans, including integration testing and assist with the development, implementation, and execution of User Acceptance Testing plans;
 Assisting in the planning and implementation of new and existing initiatives, and in the planning and organization activities involved with supporting the current infrastructure;
 Other duties as required.

Minimum Qualifications:
 University degree or College diploma in Computer Science (or a related discipline with major IT course work);
 Considerable related application support experience and knowledge of the field related to the supported system and other related information systems;
 Considerable experience with complex issues management, problem solving, innovative solution generation and root cause analysis;
 Considerable experience in incident tracking and management system and the practices that apply to problem and incident resolution;
 Experience with SQL and report writing tools and technologies (for example, Crystal Reports);
 Experience managing the expectations of a wide range of key stakeholders and target solution users while prioritizing and managing multiple tasks simultaneously;
 Experience with or knowledge of the complex system, including applications, modules, design, analytical and maintenance tools;
 Demonstrated equivalencies will be considered;
 Proficiency with MS Office Suite, Word, Excel and PowerPoint;
 Excellent analytical and decision-making skills; verbal and written communications skills; interpersonal, consultation, facilitation, consensus building, negotiation, and conflict resolution skills; manage time and stress pressures and display sound judgment;
 Applicants must have a good previous work and attendance record. The successful candidate must provide a satisfactory Criminal Records Check prior to beginning employment; must have drivers license and vehicle;

Other Qualifications:
 Experience and demonstrated skills in a leadership role would be an asset;
 Experience and knowledge of change management principles and methodologies; also with large-scale organizational change initiatives would be an asset;
 Experience with gathering user requirements, tools and phases of user requirements life cycles would be an asset;
 Course work in Change Management and Project Management will be considered an asset.

Please Note: Preference will be given to UPSE Civil employees as per the UPSE Civil Collective Agreement.

Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.

Job Types: Full-time, Permanent

Salary: $28.08-$35.14 per hour

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Language training provided
• On-site parking
• Paid time off
• Tuition reimbursement
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Charlottetown, PE: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• Computer science: 1 year (required)

Work Location: One location

Application deadline: 2023-01-09

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