Application Support Analyst I Job at Haemonetics Corp.
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
Job Details
Application Support Analyst I
We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.
JOB SUMMARY
Provides ongoing support for the Haemonetics software applications in use by our customers. Ensures the investigation and resolution of customer support problems, responds to problems in accordance with established policies and procedures, and assists the implementation and development staff in completion of tasks.
ESSENTIAL DUTIES
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
- Assists with customer support related issues. Issues with software may be reported via email, phone and internal stakeholders.
- Receives and resolves routine customer support calls involving system software, hardware and/or operating system problems, maintenance and general inquiries.
- Documents all support calls in the helpdesk ticketing system in a timely and accurate manner.
- Follow established procedures in resolving end user problems.
- Troubleshoots production issues.
- Independently runs routine scripts to fix data problems.
- Author and review moderately complex scripts (SQL and other) to fix application data problems.
- Writes moderately complex queries to support customer requests for information about their data.
- Escalates and hands off to other areas/teams appropriately.
- Be able to communicate clearly and effectively with customers. This includes conversation via email and phone.
- On-call responsibilities will exist with a rotation on a weekly basis.
EDUCATION
Diploma or certificate in a Computer Systems related field required. Ideally 1+ years equivalent practical experience in a customer or technical support environment or in software development.
SKILLS
- Strong written and verbal communication and listening skills
- Detail-oriented, strong analytical ability, exceptional troubleshooting skills
- Ability to work alternating shifts and weekends, provide remote, off-hours application support
TRAINING/EXPERIENCE
- SQL experience required
- Basic PL/SQL and UNIX/Linux experience preferred
- Basic programming skills
- Experience supporting web applications desirable:
- Java
- XML
- Experience with LUA programming language desirable, but not required.
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EEO Policy Statement
Pay Transparency: Residents of certain locations, including Colorado and New York City, may be entitled to additional information about the potential range of compensation and benefits associated with this position. If you believe you may be entitled to such information by law, you may contact 1-781-348-7777, Monday through Friday, 7:30 a.m. – 5 p.m. ET or email
AskHR@Haemonetics.com
.
Conditions of Employment: Haemonetics’s requires COVID-19 vaccination for all U.S. employees who work in the presence of other colleagues or customers, unless the employee is approved for a medical or religious exemption, pursuant to applicable law. While we recognize employees have their own individual beliefs and perspectives regarding vaccination, we believe it is an important step as part of our obligation to protect our colleagues, customers and communities as we continue to make health and safety our top priority.
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