You will work as part of a team to deliver top quality professional customer service through a results driven work ethic. You will be responsible for installing, maintaining and inspecting fire alarm monitoring systems.

Responsibilities

• Site evaluation, preparation and installation of fire alarm monitoring hardware and software
• Assess of sites for installation
• Installation of wiring and conduit according to recognized installation guidelines
• fire alarm panel configuration (various vendors)
• fire alarm panel installation
• system testing
• assisting with site commissioning
• Hardware maintenance
• Troubleshooting and resolving hardware problems
• Ordering and/or returning parts for repair
• Configuring various vendor panels, testing and maintenance
• Assisting with regular maintenance procedures and housekeeping duties
• Site inspections
• Assisting customers in resolving issues
• Making recommendations to enhance existing systems where appropriate
• Assisting sales team when required
• assisting with site evaluations for estimate purposes
• Making recommendations to customers where appropriate to improve service
• Notifying sales where an upgrade or new sale is warranted
• Notifying sales where appropriate of a customer related issue
• Giving customers a high level of customer service

Typical Activities Include:

• Installation and configuration of client hardware including resolving client connectivity issues
• Installing cabling according to industry standard practices and procedures
• Interacting with clients to address operational concerns
• Assisting supervisor and/or other team members with preparation of reports and documentation as required
• Providing technical support when required
• Preparing weekly status reports for management
• Attending meetings when required
• Researching new hardware and software developments
• Keeping current with new industry developments
• Attending trade shows and user conferences as required
• Position Requirements:
• Minimum: High School diploma, post secondary diploma preferred.
• Must possess the following;
• Be comfortable working with and troubleshooting hardware down to the component level
• Have proven industry experience
• Be enrolled in or have CFAA and ATC1/ATC2 certification
• Be highly organized, motivated and focused
• Be capable of working independently
• Be able to work well in a team
• Be able to communicate fluently in English (written and oral)
• Must have a valid drivers license and a clean driving record
• Must undergo a security check

Definite Assets:
Previous telco experience

To explore this opportunity further, please email your résumé to: careers@fire-monitoring.com