Advisor, Enforcement & Bylaw Services Job at City of Brampton
Job Description:
JOB TITLE: Advisor, Enforcement & Bylaw Services
AREA OF RESPONSIBILITY:
Reporting to the Director, this role is responsible for leading a project from its inception to execution including leading the development and management of key business initiatives. The Advisor is responsible for the execution of project plans through research, analysis and monitoring of relevant factors such as staffing, technological and organizational resources to meet corporate service standards, budget, timelines, policies and guidelines in alignment with the Division’s overall strategic plan and vision. The Advisor monitors and measures enforcement activities across the Division to ensure the services provided meet or exceed community standards and ensures public safety with a focus on continuous improvement initiatives. This position represents the Division at interdepartmental meetings, and deals with Managers, Directors, and Commissioners of other City Departments as well as City Council.
KEY RESPONSIBILITIES
SELECTION CRITERIA:
REQUIRED EXPERIENCE:
Alternate formats will be provided upon request.
Interview: Our recruitment process will be completed with video conference technology.
As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.
Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the
JOB TITLE: Advisor, Enforcement & Bylaw Services
DEPARTMENT: Legislative Services
POSTING NUMBER: 105171
NUMBER OF POSITIONS: 1
JOB STATUS & DURATION: Full Time Permanent
HOURS OF WORK: 35 hour workweek
LOCATION: Flower City Community Campus.
SALARY GRADE: 6
HIRING SALARY RANGE: $93,803.00 - $105,529.00 per annum
MAXIMUM OF SALARY RANGE: $117,254.00 per annum
JOB TYPE: Management and Administration
POSTING DATE: December 12, 2022
CLOSING DATE: January 13, 2023
AREA OF RESPONSIBILITY:
Reporting to the Director, this role is responsible for leading a project from its inception to execution including leading the development and management of key business initiatives. The Advisor is responsible for the execution of project plans through research, analysis and monitoring of relevant factors such as staffing, technological and organizational resources to meet corporate service standards, budget, timelines, policies and guidelines in alignment with the Division’s overall strategic plan and vision. The Advisor monitors and measures enforcement activities across the Division to ensure the services provided meet or exceed community standards and ensures public safety with a focus on continuous improvement initiatives. This position represents the Division at interdepartmental meetings, and deals with Managers, Directors, and Commissioners of other City Departments as well as City Council.
KEY RESPONSIBILITIES
- OPERATION SUPPORT
- Project Management.
- Design and develop the overall project delivery strategy including creation and execution of project plans and risk management by monitoring relevant risk factors that impact project direction and progression.
- Lead and manage all aspects of assigned project’s performance full life cycle from inception and business case to deployment and post-implementation review to meet project management methodology and corporate service standards.
- Develop project outlines, descriptions and implementation plans to support departmental initiatives.
- Key Performance and Success Indicators.
- Analyzes complex enforcement and community challenges and develops alternative enforcement strategies to protect city and public interests.
- Tracks performance and workload indicators, co-ordinates with stakeholders (i.e., Call Center, Amanda Administrators etc.) to ensure accuracy of information, policies and procedures.
- Identifies the need for, develops and drafts new procedures or modifications of existing SOPs.
- Identifies training needs and makes recommendations to section Managers.
- Issue Management and Analysis.
- Investigates issues with broad public impacts and resolves all sensitive and political matters to minimize risk. Makes recommendations as required ensuring compliance and safety for all citizens. Recommends changes to appropriate by-laws for enforcement improvement. Analyses trends and activities within the municipality and provides reports for Council review outlining relevant and recurring issues. Reviews and recommends business process improvements to meet corporate service standards, legislation, best practices, policies and guidelines.
2.
STAFF GUIDANCE AND DIRECTION
- Provide leadership, coaching, and staff performance management to identify and monitor performance gaps, skills and training assessment, recruitment and staffing to meet current and future divisional needs.
- Participate in recruitment and hiring process as required to meet operational effectiveness.
- Ensures staff follow Health & Safety regulations and comply with other applicable standards.
- Provides performance feedback and manages disciplinary measures, Health & Safety and the implementation of corporate HR policies.
- Provides input into the development and delivery training programs for staff.
- CUSTOMER SERVICE
- Build and maintain relationships with internal/external clients, and stakeholders to promote and build well-developed service levels that drive business solutions. Negotiate with vendors, internal stakeholders and consultants to ensure optimal resources are in place to meet project and business deliverables.
- Provide technical expertise and guidance to internal/external stakeholders and staff regarding project goals and objectives in a professional and timely manner.
- Provide high quality customer service and commitment by developing collaborative and productive partnerships with key stakeholders both inside and outside the department including contractors, public, media, Council members, community groups, stakeholders and other enforcement agencies that result in customer service satisfaction.
- Answers queries and responds to requests from internal and external customers, handling highly sensitive enforcement issues and enquiries.
- Takes into consideration public opinion, corporate image, and reasonable prospects to ensure timely resolution of problems.
- Develop and manage the Division’s social media accounts.
COMMUNICATION AND REPORTING
- Continuously review project direction and progress to provide subject matter expertise, well developed reporting and communication to key stakeholders and senior management.
- Communicate and deliver the overall project delivery strategy in a well-organized information and training session through effective presentation and facilitation skills.
- Prepares reports and updates to senior management and council including briefing notes.
CORPORATE CONTRIBUTION
- Maintain well-versed of internal/external markets and related industries to anticipate, assess and implement project plans that will enhance service delivery and customer service satisfaction for the Division.
- Effectively apply project management methodology and implement strategies by researching, analyzing, and evaluating existing methods, procedure and protocols ensuring overall business needs are addressed.
- Maintain knowledge of collective agreements, City policies and practices, legislation, regulations and Standard Operating Procedures (SOPs).
- BUDGET SUPPORT
- Establish and recommend budget requirements based on operational activities to ensure effective resource and expense management at all times.
- Identifies pressures, operational requirements, and ensures tracking of specific areas or projects.
- Manage and monitor project’s full life cycle of expenditures and revenue to meet corporate policies and guidelines.
- Makes recommendations based on analysis of enforcement trends with anticipation of emerging enforcement initiatives that may affect budget planning and forecasting.
- Continually review programs with a heightened awareness of cost recovery.
TEAMWORK AND COOPERATION
- Work well within diverse groups to achieve common goals and objectives.
- Demonstrate corporate values at all times.
- Participate as a member of cross-functional teams.
- Assume the duties of other section Managers as required.
SELECTION CRITERIA:
EDUCATION:
Post-secondary degree or diploma in Public Administration, Business Administration, Law and Security, Criminology or equivalent in related field
REQUIRED EXPERIENCE:
3-5 years of project management experience leading mid to large scale projects- 3-5 years supervisory experience is an asset; Ability to guide and motivate staff
OTHER SKILLS AND ASSETS:
Practical knowledge of Municipal, Regional, Provincial and Federal Governments and applicable Legislations is an asset- Strong Presentation skills; Facilitate and convey concepts in a clear and concise manner
- Strong Customer Service and People Management skills; Interface with internal and external stakeholders and resolve issues to meet corporate service standards
- Strong Organizational skills; Detail oriented, well organized and able to prioritize complex tasks and meet critical deadlines
- Strong Analytical skills for complex problem solving
- Computer proficiency in Microsoft office/software
- Knowledge of municipal by-laws an asset
- Good analytical skills for complex problem solving; experience in data collection and organization of files; proficient use MS Office, Amanda, and AutoProcess software
- Detail oriented, well organized, and able to manage time and multi-task to accomplish a variety of projects, sometimes with conflicting priorities and timelines
- Solid communication skills; experience presenting information to diverse audiences
- Practical knowledge of Municipal Government and applicable Legislation including but not limited to the Planning Act, the Municipal Act, 2001, the Provincial Offences Act, and departmental and council guidelines/policies/by-laws is considered an asset
**
Various tests and/or exams may be administered as part of the selection criteria.
Alternate formats will be provided upon request.
Interview: Our recruitment process will be completed with video conference technology.
As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation. Any changes affecting this position will be communicated as information becomes available.
If this opportunity matches your interest and experience, please apply online quoting
reference #105171 by January 13, 2023 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.
As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.
Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the
Competition.
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