Date Posted: 03/20/2023
Req ID: 30368
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)

Description:

About us:
The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

At Rotman Executive Programs, Canada’s leading executive education provider for open-enrolment programs, we enable leaders to develop the capacity to transform themselves, their organizations and their communities by offering specialized business education programs for individual and organizations which address today’s business challenges and opportunities.

Our programs for individuals cover all areas of executive training, including leadership, management, strategic human resources, governance and finance, for public, private and non-profit sectors. We also work directly with organizations and their executives around the globe to address their unique challenges and opportunities by designing customized programs focusing on helping organizations and their leaders achieve better business results.

Reporting to the Associate Director, Program Delivery, the Administrative Assistant provides general support to the registration and enrollment portfolio of Open Enrolment Programs. As a member of the Executive Programs team, the Administrative Assistant must practice professionalism and sound judgment in all interactions while maintaining high service standards as defined by Executive Programs. The individual will abide by Executive Programs and Rotman’s set of values in how they interact with clients, faculty and staff. Also essential; a strong customer service orientation, highly developed organizational skills and the ability to multi-task.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Identifying and retrieving missing or mismatched materials and/or information
• Booking rooms and arranging appropriate accommodations
• Ordering supplies within established limits
• Liaising with contacts to ensure consistent administration procedures are followed
• Maintaining a database

Essential Qualifications:

• 
  College Certificate or equivalent or acceptable combination of equivalent experience.
• Minimum two (2) years with general office experience, including work withrecord systems and office productivity tools (e.g. Word, Excel)
• Previous customer focused experience in a high volume environment, preferably in a business enviornment
• Experience with fast and accurate data entry
• Strong demonstrated working knowledge of MS Outlook, Databases and MS Office including Access, MS Word, PowerPoint and Excel
• Strong communication skills; problem solving, and customer service skills.
• Ability to learn and adapt to new advances in technology.
• Excellent interpersonal and communication skills.
• Must have strong written and verbal communication skills as well as excellent customer service skills.
• Must be able to multi-task in a fast-paced environment.
• Ability to work to deadlines under pressure, as well as the maturity and poise required to interact with senior executives.
• A strong team player with sensitivity to various levels of expectation from corporate executives, faculty, staff and suppliers.

To be successful in this role you will be:

• Communicator
• Multi-tasker
• Possess a positive attitude
• Problem solver
• Team player

12 month term opportunity

Closing Date: 03/29/2023, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 04 - $44,454 with an annual step progression to a maximum of $56,851. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / Managerial
Recruiter: Dane Williams

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.