ACCOUNT MANAGER
Amico Accessories is looking for a self-motivated, dedicated, and highly disciplined person to join our team. The successful candidate will be enthusiastic, possess good communication skills, attention to detail, and a strong work ethic. Must be fluent in English. Competitive Salary + Benefits offered.
As an Account Manager,

• You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness and anticipating customer needs are keys to success.
• You will work closely with our Regional Sales Managers to support business growth.
• You will work with various departments as the key ‘Order Champion’.
• You will gain a thorough knowledge of Amico products and services to support your clients.
• Being proficient with Web based ticketing applications (Fresh Desk) and the Microsoft Suite and to quickly pick up new tools are important.
• You are enthusiastic to stay up to date on innovations and trends in Medical industries and how they might affect our clients' operations and needs.
• You are flexible with supporting other team members when needed, and able to ask for help when experiencing high volumes.

Duties include but are not limited to:

• Support Regional Sales Managers to manage and grow territory sales.
• Establish and maintain customer relations with both existing and new accounts (Act as the day-to-day point of contact for portfolio of clients)
• Interface with customer in all requests (via phone calls, emails, in-person), identify customer needs and handle with tact (Manage communications even if it is a complaint)
• Quoting and maintaining CRM profiles
• Order entry, invoicing, production and shipping scheduling for assigned accounts to ensure delivering products and services as required.
• Track shipments and coordinate delivery to ensure on-time delivery within budget.
• Act as point person on Complaint investigations on behalf of customers.
• Pro-actively reach out to customers for updates on long projects.
• Provide support to Sales team in order analysis, sales reports, trade show shipments, competition research and analysis
• Manage a large order bank and assist in coordinating logistical strategies across multiple deparments.
• Own and maintain quote and order banks, utilizing clear and concise note and record keeping.
• Perform other Customer Service duties as required.

Qualifications:

• Strong attention to detail
• Able to work in a fast paced and time sensitive environment
• Intermediate computer skills are required
• Organizational, interpersonal and communication skills
• Ability to quickly change focus
• Ability to work within a team environment and individually
• Problem solving and analytical skills

Please include salary expectations with resume.
For more information on us, please visit www.amico.com

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What is your desired salary?

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Please Note :
optimuspartners.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, optimuspartners.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.